Qualfon

Helpdesk Support

Qualfon

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $20 per hour

Job Level

Junior

About the role

  • Handling incoming calls and chats in a professional, efficient manner, focusing on one contact resolution
  • Partner with Field Operations, Network Services Engineering and Construction, and other Operations teams to resolve complex or multifaceted service/network issues via collaboration by email or phone
  • Work in various computer systems to assist service order processing
  • Interact with support teams aimed at working toward problem resolution.
  • Act as subject matter expert on any issues involving facilities and their proper registration within databases
  • Broad knowledge of computer software systems, utilizing multiple window screens, email and web based applications
  • Strong communication skills such as probing, asking detailed questions to understand and problem solve to reach resolution

Requirements

  • Minimum 1 year experience in an IT/Help Desk Support environment
  • Must be able to successfully pass client specific assessment during training
  • Must be able to type at least 25wpm/90% accuracy
  • At least 18 years of age or older
  • High School Diploma or GED – College Degree preferred
  • Ability to efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail
  • Outstanding written and verbal communication and research skills, ability to read and interpret instructional and technical documentation (instructional and technical writing experience a plus)
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supportHelp Desk Supportservice order processingtechnical documentationproblem resolutiontyping (25wpm/90% accuracy)
Soft skills
communicationproblem solvingattention to detailmultitaskingresearch skills
Certifications
High School DiplomaGEDCollege Degree (preferred)