Customer Service Representative
QualDerm Partners
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $19 - $25 per hour
About the role
- Serves as first point of contact for incoming billing customer service calls.
- Provides optimum customer service, including quality assurance, for all patient inquiries.
- Answer high-volume incoming communications from customers/patients.
- Returns all phone messages within 24 hours of receipt.
- Must be able to deal diplomatically with complaints and function well under pressure.
- Utilize resources and conduct research to troubleshoot and resolve patient issues.
- Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account.
- Updates insurance and demographic information as necessary on patient accounts.
- Accurately documents patient accounts of all actions taken.
- Set up payment plans and take credit card payments over the phone.
- Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax.
- Participates in special projects as needed.
- Maintains regular and predictable attendance.
- Adheres to Code of Conduct and Mission & Value Statement.
- In addition to the above job responsibilities, other duties maybe assigned.
Requirements
- High School graduate or equivalent.
- Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification.
- Must be able to read, interpret and explain EOBs and patient responsibility in detail.
- Education in medical billing or hold medical billing certification preferred.
- Mod Med/EMA practice management system experience is a plus.
Benefits
- Competitive Pay – Attractive compensation to reward your hard work
- Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
- Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
- Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
- Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
- Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
- Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
- Exclusive Employee Discounts – Save on products and services with special discounts just for you
- Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicebillinginsurance verificationpayment processingdocumentationtroubleshootingdata entryquality assurancemedical billing
Soft skills
diplomatic communicationproblem-solvingability to work under pressureattention to detailorganizational skillstime managementinterpersonal skills
Certifications
medical billing certification