Qualco Technology

Technical Account Manager – 1 Year Contract

Qualco Technology

contract

Posted on:

Location Type: Hybrid

Location: Athens • Greece

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Cloud

About the role

  • Assist customers’ requests and take care of any technical issues;
  • Build strong customer relationships, especially with key customer stakeholders and sponsors;
  • Always strive to provide exceptional customer experience;
  • Manage customer expectation and lead them to customer satisfaction;
  • Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements;
  • Communicate the progress to both internal and external stakeholders;
  • Take initiatives in identifying growth opportunities;
  • Evaluating customer needs to suggest solutions;
  • Create a written technical solution proposal that meets customer requirements;
  • Liaise with vendors and other IT personnel for IT solutions and problem resolution;
  • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

  • 5 years of experience in IT or similar role;
  • Client oriented with client facing experience;
  • University degree in Computer Science or a related field;
  • Ability to work with cross-functional teams;
  • Strong analytical skills;
  • Excellent written and verbal communication skills in English;
  • Experience in managing multiple stakeholders and projects;
  • Critical thinker and problem-solving skills;
  • Team player;
  • Excellent time-management skills;
  • Experience and strong knowledge in Microsoft Office and Project.
  • Experience with ΙΤ solutions that are related Cloud and on-premises infrastructure;
  • Good understanding of networking infrastructure and components;
  • Knowledge of Microsoft server products and applications;
Benefits
  • 💸 Competitive compensation, ticket restaurant card, and annual bonus programs
  • 💻 Cutting-edge IT equipment, mobile, and data plan
  • 🏢 Modern facilities, free coffee and beverages, and indoor parking
  • 👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor
  • 🏝️ Flexible working model, hybrid/remote benefits & home equipment benefits
  • 🤸‍♂️ Onsite gym, wellness facilities, and ping pong room
  • 💡 Career and talent development tools
  • 🎓 Mentoring, coaching, personalized annual learning and development plan
  • 🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT solutionsCloud infrastructureon-premises infrastructurenetworking infrastructureMicrosoft server productsMicrosoft applicationsMicrosoft OfficeMicrosoft Projectanalytical skillsproblem-solving skills
Soft Skills
client orientedcustomer relationship managementcommunication skillsteam playertime-management skillscritical thinkingcross-functional teamworkstakeholder managementinitiativecustomer satisfaction
Certifications
University degree in Computer Science