Customer Service Representative
Quaker Houghton
full-time
Posted on:
Location Type: Office
Location: Conshohocken • Pennsylvania • United States
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Job Level
About the role
- Provide fast and accurate processing of orders, inquiries and return authorizations in a customer service environment in the manufacturing sector
- Review, process and follow up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives
- Maintain established performance metrics for order accuracy, volume of entries, phone volume and error rate
- Responsible for timely customer communications, including but not limited to pricing information, order confirmation and shipping status
- Proactively review open order reports and information providing documentation as requested to customers, manufacturing plants or sales
- Process and monitor Return Authorizations, obtain required approvals for changes to customer specific information and special accommodations
- Own, manage, maintain and update customer data and files
- Adhere to SOX requirements of confirming orders and ensuring all orders shipped in the month are processed through sales update for revenue recognition
- Other job responsibilities and requirements that may be assigned
Requirements
- HS Diploma or GED required
- College degree preferred
- 1-2 years customer service experience
- Proficient in Word, Excel, Outlook
- JD Edwards experience desired
- Professional verbal and written communication skills
- Ability to multi-task in a flexible environment with minimum supervision
- Attention to detail, accuracy and follow up skills
- Excellent interpersonal skills
- Must be a team player and work well within a team environment
Benefits
- Competitive compensation and benefit programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingcustomer servicedata managementperformance metricsorder accuracyerror rate monitoringreturn authorizationsdocumentationmulti-taskingattention to detail
Soft Skills
professional communicationinterpersonal skillsteam playerflexibilityaccuracyfollow up skills
Certifications
HS DiplomaGED