Quad Lock

Customer Support

• Quad Lock is an Australian company making patented smartphone mounting systems for cycling, motorcycling, driving, running, marine and lifestyle markets
• Company is based in Melbourne and is a certified Great Place to Work
• Join a cohesive, vibrant and collaborative culture with opportunities for growth and development
• Customer Experience Specialist will engage with the community across all support channels and create customer-centric solutions
• Utilise customer insights to support strategic direction and deliver best-in-class product and experience
• Play a critical role as the voice of the brand across support channels and support the global support team
• Act as an advocate for customers, capture and report feedback to the wider business
• Support continuous improvement in policies and procedures