Quad Lock

Compliance

• Ensure products comply with relevant international and regional regulations (e.g., CE, FCC, RCM, RoHS, REACH, WEEE, SCIP, GPSR).
• Manage third-party product testing, inspections, and certification processes for plastic and electronic components.
• Collaborate with design and sourcing teams to identify and resolve compliance risks and advise on requirements for product markings.
• Monitor changes in global regulations affecting plastics, electronics, and packaging and advise impact on business products and trade.
• Coordinate responses to customer/distributors' regulatory inquiries, compliance audits or product safety incidents.
• Support global retail compliance requirements across all markets and plan for future market entries and required regulations.
• Interpreting regulatory requirements and their legal and customs implications on business and trade.
• Implement and improve internal compliance tracking and data management systems (e.g. generate DoCs or SDS, ESG/CBAM reporting, and manage PFAs/RoHS/REACH database).
• Educate internal teams and suppliers on evolving compliance requirements and product safety.
• Participate in product recalls, corrective actions, and root cause investigations, where necessary.
• Interpret data from the CX team to develop and maintain product failure rates, including using this information to evaluate product designs and implement improvements.
• Assist cross-functional teams such as Ops, Sales, and Website to ensure products are registered with required agencies to ensure sales across different platforms.
• Develop CI strategy to ensure products meet upcoming or changing regulations and undertake required design tasks for product improvements through ECR/ECO actions.
• Drive root cause analysis activities internally and with suppliers in conjunction with the QA team.

Product Compliance Engineer

Marketing

• About the Role 🤔
• We're on the lookout for a Trade Marketing Specialist who’ll play a key role in driving retail success by coordinating trade programs, assets, analysis and support go‑to‑market execution for new products. This role is a dynamic mix of hands-on Trade/Channel Marketing execution with Product Marketing support, to drive growth across our retail partners.
• What You'll Do 🎯
• Trade & Channel Marketing
• Develop and implement trade marketing plans to enhance brand presence and boost sales within the retail environment
• Develop a shop-in-shop retail display program, including creating guidelines and partnering with Ops on logistics and tracking
• Build and localise sell‑in decks, line reviews, support with planograms, POS and promo calendars for key accounts
• Implement an annual trade activation calendar aligned with seasonal campaigns and major launches
• Coordinate tradeshow activation and sales enablement tools
• Monitor and report on the performance of trade marketing, providing insights and recommendations for optimisation
• Product Marketing Support
• Assist in the creation of concise GTM briefs for each new product or major update
• Assist in the coordination of launch plans and timelines across DTC and retail
• Prepare launch toolkits: messaging one‑pagers, FAQs, comparison matrices and B2B sell-in materials, supporting training assets and sales talking points
• Write B2B asset briefs for content production, manage, drive approvals and distribution
• Enablement, Analytics & Ops
• Keep product training assets and sales decks updated
• Report on key initiatives: sell‑in and sell‑through, velocity, promo lift and content compliance
• Maintain trackers, raise POs, reconcile invoices and support budget tracking

Trade Marketing Specialist

Customer Support

• Quad Lock is an Australian company making patented smartphone mounting systems for cycling, motorcycling, driving, running, marine and lifestyle markets
• Company is based in Melbourne and is a certified Great Place to Work
• Join a cohesive, vibrant and collaborative culture with opportunities for growth and development
• Customer Experience Specialist will engage with the community across all support channels and create customer-centric solutions
• Utilise customer insights to support strategic direction and deliver best-in-class product and experience
• Play a critical role as the voice of the brand across support channels and support the global support team
• Act as an advocate for customers, capture and report feedback to the wider business
• Support continuous improvement in policies and procedures