Qu POS

Onboarding Specialist

• Own and manage the end-to-end onboarding lifecycle for merchant payments accounts
• Coordinate applications, KYC/KYB verification, underwriting, and processor setup
• Configure merchant accounts including processing, settlement and reporting structures
• Drive onboarding timelines and accountability across internal teams, external partners and customers aligned for successful go-lives
• Maintain and improve onboarding documentation, processes and playbooks

Merchant & Payments Onboarding Manager

Project Manager

• Provide the resources for implementation of Qu solution, including but not limited to new POS systems, add-on installations, software and hardware installation, 3rd party integration, networking, customer training, and live support.
• Responsible for executing a project plan and guiding project pilot acceptance, and then giving oversight through deployment.
• Providing guidance, coaching and mentoring for other Project Managers and members of the Implementation team.
• Overseeing direct reports IE: Project Managers.
• Manage day to day operational aspects for multiple unit Hospitality deployments.
• Work with our Product and Development teams to ensure customer requirements are delivered in time as part of the project plan.
• Provide clear communication with restaurant, corporate, franchise and operations on all details pertaining to each aspect of the project.
• Develop project plans, resource plans, training and test plans, and cutover plans, applying appropriate project methodology.
• Keep projects in scope, and help maintaining timelines.
• Coordinate activities of multiple Product and/or IT service vendors.
• Work with Procurement on coordinating equipment shipping and arriving to site on time.
• Conduct project meetings with team lead and Implementation.
• Work with the Implementation team to ensure that projects provide the correct documentation and are clearly documented for the technicians.
• Create and deliver client communications for dispatched work daily.
• Ensure that projects are clearly documented.
• Analyze and understand client’s information and processes to implement proper software and hardware requirements.
• Analyze and recommend various configurations to meet client’s needs regarding menu items, 3rd party delivery and hospitality enterprise solutions during implementation.
• Resolve all customer complaints and disputes to ensure maximum customer satisfaction during implementation and deployment of the solution.
• Performs any work-related duties or special projects as assigned by management.
• Provides regular status reports to management.
• Contribute to process enhancements/changes/developments.

Merchant & Payments Onboarding Manager

Senior Project Manager