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About the role
Key responsibilities & impact- Lead thorough, problem-led discovery with enterprise prospects — uncovering real operational pain across multi-location brands and writing clear problem statements that qualify fit before you ever build a demo.
- Design and deliver narrative, tailored demonstrations built around customer outcomes — not feature tours — and shepherd the technical evaluation through to a confident decision.
- Establish and continually align on the technical decision criteria and exit criteria that the deal will be judged against, so there are no surprises late in the cycle.
- Proactively surface integration, security, and operational risks — and call them out before close rather than letting them resurface during implementation.
- Protect the integrity of every deal by ensuring what is promised is what can be delivered, in close coordination with Product and Implementation.
- Transition closed accounts cleanly, with full context and transparent risk notes, and stay engaged through kickoff so momentum is never lost.
Requirements
What you’ll need- 3–5 years in a Sales Engineer or Solutions Engineer role, preferably in restaurant, hospitality, or retail technology.
- Relevant professional technical experience or a Bachelor's degree in Computer Science, Information Technology, or a related field.
- Comfort with APIs, integrations, and connecting platforms within a broader technology stack; experience supporting RFPs, security reviews, or formal procurement is a strong plus.
- Hands-on experience with POS systems, restaurant technology, or related software is highly desirable.
- A demonstrated bias toward earlier, deeper discovery and the ability to build demos that tell an outcome-driven story for both technical and executive audiences.
- Proven ability to understand customer needs, explain complex technical concepts in plain language, and present credibly across a multi-stakeholder buying committee.
- Strong analytical skills, the ability to quickly understand technical environments and make recommendations, and a bias toward action.
- Ability to collaborate across sales, product, implementation, and customer success — including the judgment to offer constructive pushback when it leads to a better outcome.
- Willingness to travel ~30%, as needed, to meet with clients or attend industry events.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical EvaluationProblem Statement DevelopmentOperational Risk ManagementRFP SupportSecurity Review Experience
Soft Skills
Analytical SkillsCollaborationCommunicationJudgmentBias Toward Action
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Information Technology