QTC Management, Inc.

Operations

• Serve as the prime lead to a line of business working closely with key leaders.
• Identify value and connection within Enabling Operations as defined from the customer’s perspective.
• Align activities and resources around value creation and support to the LOB.
• Develop and maintain optimal relationships with operating partners and cross functional teams.
• Streamline communications between multiple organizations.
• Handle communications, conflict resolution, and incident response.
• Cultivate strong relationships with key LOB leaders and team.
• Utilize a consultative approach and data analysis to create value and implement solutions.
• Collaborate with lines of business representatives and leaders.
• Manage projects and resolve obstacles to streamline operations.

Operations Business Liaison

Support Engineer

• Responsible for triaging, evaluating and resolving all provider requests
• Participate in the development and implementation of strategic initiatives
• Analyze, communicate, and escalate status on direct issues
• Initiate continuous process improvements and identify areas of opportunity
• Using process improvement methodologies, assist in translation of provider business

Operations Business Liaison

Senior Provider Support Analyst