Leave Administration Case Manager
QTC Management, Inc.
full-time
Posted on:
Location Type: Remote
Location: Texas • Virginia • United States
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Salary
💰 $62,900 - $85,100 per year
About the role
- Serve as the single point of contact for employees, guiding them through the full leave lifecycle — from initial inquiry through return-to-work and follow-up support.
- Manage a dynamic caseload, balancing efficiency with empathy while resolving complex leave and accommodation scenarios.
- Respond to inquiries, triage cases, review documentation, and advance leave determinations in compliance with applicable laws and policies.
- Apply deep, advanced, up-to-date knowledge of federal, state, and local leave laws (e.g., FMLA, ADA, USERRA) and company leave policies to case decisions and guidance.
- Interpret medical documentation, evaluate eligibility, and make determinations that align with legal and organizational standards.
- Educate employees, managers, and HR partners about leave options, timelines, and obligations with clarity and professionalism.
- Analyze trends, recommend improvements to workflows and tools, and help define best practices in leave case management.
Requirements
- Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education.
- 2 years of leave administration experience; or 1 year of leave administration experience with a related Masters degree.
- Experience supporting leave administration, absence management, disability/accommodation case work, or related HR functions.
- Strong understanding of federal and state leave regulations and how to apply them to real-world cases.
- Excellent communication skills — able to translate complex requirements into clear guidance.
- Ability to exercise independent judgment, analyze documentation, and make informed decisions.
- High emotional intelligence and commitment to employee-focused service.
Benefits
- competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
leave administrationabsence managementdisability case workaccommodation case workcase managementdocumentation analysislegal complianceworkflow improvementtrend analysisbest practices
Soft Skills
communicationempathyindependent judgmentanalytical thinkingemotional intelligenceemployee-focused serviceclarityprofessionalismguidancesupport
Certifications
Bachelor's degreeMaster's degree