HR Manager – Leave Administration
QTC Management, Inc.
full-time
Posted on:
Location Type: Remote
Location: Florida • Texas • United States
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Salary
💰 $110,262 - $149,178 per year
About the role
- Drive the transformation from a TPA-based model to an internal, scalable leave administration program — owning design, execution, testing, documentation, and change management.
- Partner cross-functionally to build robust procedures, quality controls, escalation paths, and service standards that support a centralized in-house model.
- Oversee a high-volume caseload of leave requests — including FMLA, ADA, short-/long-term disability, paid family/medical leave, military, and other statutory and company-sponsored programs — ensuring timely, compliant, and accurate case management from intake through return-to-work.
- Serve as a trusted subject matter expert (SME) for managers and employees on leave policies, eligibility, workflows, documentation, reporting, and related inquiries.
- Maintain accurate records, ensure HRIS data integrity, and produce regular operational dashboards and compliance metrics.
- Build strong partnerships with HR Centers of Expertise (HR COEs), Legal, Compliance, Benefits, Project Management, and Payroll to interpret regulatory requirements, address risk, and update policies (FMLA, ADA, state leave laws), and maintain strong risk mitigation.
- Educate and empower managers and HR partners with tools, training, and resources to confidently support their teams through leave scenarios.
- Analyze trends, identify bottlenecks, and lead improvements that increase operational efficiency, accuracy, and service quality.
- Recommend solutions that leverage data, automation, and innovative practices to streamline processes and enhance employee experience.
- Manage a team of HR professionals.
Requirements
- Bachelor’s degree in Human Resources, Business, or related field from an accredited college, or equivalent experience/combined education.
- 7 years of leadership experience.
- Demonstrated track record leading high-volume leave caseloads and driving operational excellence.
- Knowledge of applicable state and federal employment laws, including FMLA, ADA, and other statutory leave programs.
- Strong business acumen and ability to influence and manage change.
- Must be able to travel up to 10%.
Benefits
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
leave administrationcase managementdata analysisoperational efficiencycompliance metricsHRIS data integrityprocess improvementchange managementdocumentationreporting
Soft Skills
leadershipcross-functional collaborationinfluencingcommunicationproblem-solvingtrainingpartnership buildingeducatingrisk mitigationorganizational skills