Platform Engineer

• Collaborate closely with Engineering, Product and Operations teams to support and improve the management of our device and smart speaker fleet installed on client networks.
• Support our Operations team with deep technical troubleshooting and expertise, collaborating with customer IT/Network stakeholders as required.
• Investigate and collaborate on technical & configuration issues on customer networks such as firewall configurations, routing and DNS.
• Contribute to the design and implementation of fleet management tools used to build and deploy our software across our fleet, including observability and alerting tools.
• Be a subject matter expert to help design systems which deliver a high quality in store experience, while allowing engineers to work in a fast, safe environment.
• Participate in discussions with QSIC teams to ensure that our entire product is designed to take into account the complexity of the in store environment when managing a fleet of distributed devices at scale.
• Stay updated on industry trends, market dynamics, and best practices in engineering.
• Continuously seek opportunities for team process improvement and innovation.

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