Qsic

Financial Planning and Analysis

• Own the month-end and quarter-end close process across US, EMEA, MX and Australian entities. Drive close timelines from current state (3–4 weeks) toward 10 business days.
• Oversee revenue recognition (ASC 606) for multi-element arrangements: SaaS subscriptions, hardware sales, advertising revenue share, and managed services.
• Manage consolidation across 4+ entities
• Own the annual audit relationship (PwC Australia statutory audit, US compilation) and drive audit-readiness year-round.
• Manage multi-state sales tax compliance (Avalara), reseller certificate compliance, state income tax filings, and Secretary of State registrations across 42+ states.
• Oversee subcontractor compliance (1099, W-9, state-level contractor rules) for a large installer network.
• Coordinate US federal and state income tax, government grants (R&D), and transfer pricing documentation.
• Own music licensing compliance (SoundExchange, SESAC, APRA AMCOS) with support from legal.
• Drive the finance systems roadmap: Xero (GL), Salesforce (order-to-cash), Avalara (tax), Aleph (FP&A), Ramp (expenses), and evaluate consolidation/reporting tools.
• Build a documented internal control framework appropriate for Series B, progressing toward SOC 2 readiness.
• Own procurement workflows, vendor onboarding, and spend approval processes.
• Manage 4–6 direct and indirect reports across US and offshore (Philippines). Set priorities, run weekly team meetings, and build a culture of accountability and continuous improvement.
• Hire and onboard 2–3 new team members in the first 12 months (Compliance Analyst, Senior Accountant, potential AU Junior Analyst).
• Develop the offshore team’s capabilities — move from task execution toward independent ownership of recurring processes.
• Partner with the CFO on board reporting, investor materials, and capital planning.
• Support deal modelling and pricing analysis with FP&A for new client opportunities as needed.
• Own the annual budgeting process end-to-end: coordinate with department heads, build and maintain the consolidated budget model, track actuals vs budget, and present variance analysis to the CFO and SLT.
• Contribute to rolling forecasts and scenario planning alongside FP&A.
• Provide financial input on new market expansion (compliance, entity setup, tax implications).

VP of Finance

Support Engineer

• Own L2 cases end-to-end — taking escalations from L1 and working them through to resolution or a well-prepared handoff to L3.
• Apply a structured diagnostic methodology to every case: isolate the variable, form a hypothesis, test it, document the outcome — whether the fix works or not.
• Triage issues across the full QSIC stack: device behavior, audio signal path, network connectivity, cloud connectivity, and Salesforce case data.
• Recognize when a case requires L3 escalation, and escalate with the right artifacts — logs, test results, timeline, and a clear statement of what has already been ruled out.
• Manage your case queue with discipline — maintaining accurate Salesforce records, communicating clearly with stores and internal stakeholders, and meeting SLA targets consistently.
• Support new store go-lives by validating site readiness, network access, firewall requirements, power, and physical environment checks.
• Troubleshoot post-install failures in real time, working with installation partners and field technicians to resolve issues that prevent a store from going live.
• Validate that newly deployed devices are online, configured correctly, and streaming as expected — and investigate promptly when they are not.
• Resolve ongoing support cases for active stores — device outages, audio failures, connectivity drops, configuration drift, and post-update regressions.
• Use QSIC's monitoring and diagnostic tooling to proactively identify stores showing early signs of failure before they generate a support case.
• Investigate chronic or recurring issues for individual stores, building a clear picture of device history, network environment, and prior interventions before attempting a fix.
• Work at the Linux command line to inspect system state, review logs, manage services, and execute diagnostic commands on edge devices.
• Document your troubleshooting findings in Salesforce with enough detail that the next person who touches the case — L1, L2, or L3 — doesn't have to start from zero.
• Participate in team case reviews, sharing diagnostic approaches that worked and being honest about approaches that didn't.

Technical Support

Product Marketing

• We're hiring a Senior Manager to lead Retail Media GTM and global market expansion at QSIC — building the retailer marketing function from the ground up as our first dedicated hire in this space.
• You'll own go-to-market strategy for QSIC's retailer partners, lead our expansion into new geographies including LATAM and EMEA, and write the playbook that scales as we grow.
• Reporting directly to the Head of Global Marketing, you'll sit at the intersection of marketing, sales, and strategy — turning retailer relationships into repeatable commercial motion across markets.
• This is a client-facing role: you'll work directly with retail media leaders at QSIC's retailer partners, building the marketing programs that strengthen those relationships and drive media sales.
• This is a builder's role. We're not looking for someone to manage a playbook — we're looking for someone to write it.

Senior Marketing Manager – Retail Media GTM, Expansion

Procurement

• Own end-to-end procurement for all hardware across global installations
• Develop forward-looking demand plans tied to deployment schedules and growth forecasts
• Evaluate hardware options across cost, quality, and lead time — and make the call
• Identify, select, and onboard supplier partners across hardware, installation services, and logistics
• Negotiate pricing, terms, and SLAs with global and regional vendors — focusing on Japan, South Korea, China, Mexico, and Australia
• Define QSIC's global warehousing strategy: regional hub selection, inventory management, stock positioning
• Negotiate warehouse agreements on cost, capacity, security, and fulfilment SLAs
• Manage freight and last-mile logistics procurement across all markets
• Run competitive bid processes for installation partners — evaluating cost, quality, geographic coverage, and track record
• Lead negotiation and execution of MSAs and SOWs across the supplier base
• Build and operate a supplier performance framework with clear KPIs across cost, quality, delivery, and compliance
• Run regular supplier reviews, drive corrective action where needed, and use data to inform renegotiations and sourcing decisions

Supplier and Procurement Manager

People Operations

• Own the US employee experience across recruitment, onboarding, performance, and development
• Day-to-day HR partner to senior US leaders — coaching, guidance, and the honest conversations that matter
• Support on performance, employee relations, and workforce planning
• Translate global people strategy into local action, with real judgment and context
• End-to-end recruitment for your US client groups — briefing, sourcing, assessing, closing
• Partner with hiring managers to find and land the right people, not just the available ones
• Own US benefits administration: health, dental, vision, 401(k), leave programs, vendor relationships, renewals, and compliance
• Handle the day-to-day that keeps things running: contracts, onboarding, offboarding, employment verifications, PEO administration
• Design and deliver onboarding and offboarding experiences people actually remember positively
• Partner on global cyclical programs: compensation reviews, engagement surveys, performance cycles
• Turn informal processes into something consistent, scalable, and useful
• Support new market expansion from a people and operations perspective

People and Talent Business Partner

Marketing

• Own retailer-specific GTM strategy and execution across current accounts
• Develop and execute retailer marketing campaigns
• Build a repeatable, scalable GTM playbook
• Partner with demand gen and sales to develop enablement materials
• Contribute to sales enablement strategy
• Own market intelligence for your accounts and geographies

Senior Marketing Manager

Operations

• Build and lead regional Operations organizations (AMERICAS / APAC / EMEA), running multiple regions concurrently — not sequentially
• Oversee end-to-end in-store installation programs across small format, enterprise, and franchise store locations
• Create playbooks, SLAs, and repeatable deployment models for global use
• Manage global field partners, installers, and on-site maintenance resources
• Own store launch timelines, quality and cost metrics
• Lead cross-functional strategic alignment and operational enablement across Retail, Product, Engineering, Sales and Support teams to ensure global cohesion and execution excellence
• Own end-to-end deployment programs that span hardware, software, and content — ensuring all three move in lockstep across IoT fleet rollouts into customer environments
• Source and manage vendors for speakers, amps, edge devices (QBIT), accessories, racks, cabling, shipping
• Forecast hardware demand and optimize inventory and logistics
• Negotiate pricing, terms, warranties, and supply risk
• Manage build and kitting workflows
• Strategically manage all operational vendor and third-party relationships globally including software and logistics partners to optimize the end-to-end supply chain and service delivery
• Run 24/7/365 network monitoring, escalation, and remediation
• Build playbooks for device health, firmware updates, and performance uptime
• Partner with Engineering on instrument monitoring and real-time support tooling
• Build global support tiers (L1/L2/L3) for retailers, franchisees, and field teams
• Oversee ticketing, escalation, response SLAs, and hands-on diagnostic guidance
• Drive first-call resolution and a "we've got you" service culture
• Own escalation management and continuously monitor customer satisfaction metrics (NPS, CSAT) to drive an exceptional service culture worldwide
• Stand up a world-class PMO for launch governance, cross-functional rhythm, and disciplined delivery processes
• Orchestrate timelines, dependencies, risk frameworks, and executive reporting across Retail, Product, Engineering, Finance, and Support
• Drive flawless onboarding for new enterprise retailers — from pilot to national scale — ensuring operational readiness, site surveys, install planning, device logistics, compliance, and support alignment
• Manage upgrade cycles, refresh programs, network expansions, and full-fleet rollouts
• Launch and optimize systems for deployment tracking, ticketing, asset management, inventory control, and automated workflows
• Establish and monitor mission-critical KPIs — including uptime, deployment velocity, cost efficiency, MTTR, NPS, and support SLAs
• Manage product warranty programs, ensuring rapid resolution, replacement logistics, partner accountability, and cost recovery
• Leverage advanced data analytics and real-time reporting to drive continuous operational improvements, demand forecasting, and strategic decision-making
• Ensure equipment safety standards, electrical/code compliance in all global operating regions
• Maintain install quality, testing procedures, and audit frameworks globally
• Manage vendor compliance and store-ready standards globally
• Lead global change management initiatives to embed new tools, automation and standardized processes at QSIC, ensuring operational excellence at scale
• Build, mentor and develop regional operations leaders and frontline teams, fostering a high-performance culture aligned with company values and growth objectives

Global Head of Operations

• Own L2 cases end-to-end — taking escalations from L1 and working them through to resolution or a well-prepared handoff to L3.
• Apply a structured diagnostic methodology to every case: isolate the variable, form a hypothesis, test it, document the outcome — whether the fix works or not.
• Triage issues across the full QSIC stack: device behavior, audio signal path, network connectivity, cloud connectivity, and Salesforce case data.
• Recognize when a case requires L3 escalation, and escalate with the right artifacts — logs, test results, timeline, and a clear statement of what has already been ruled out.
• Manage your case queue with discipline — maintaining accurate Salesforce records, communicating clearly with stores and internal stakeholders, and meeting SLA targets consistently.
• Support new store go-lives by validating site readiness, network access, firewall requirements, power, and physical environment checks.
• Troubleshoot post-install failures in real time, working with installation partners and field technicians to resolve issues that prevent a store from going live.
• Validate that newly deployed devices are online, configured correctly, and streaming as expected — and investigate promptly when they are not.
• Resolve ongoing support cases for active stores — device outages, audio failures, connectivity drops, configuration drift, and post-update regressions.
• Use QSIC's monitoring and diagnostic tooling to proactively identify stores showing early signs of failure before they generate a support case.
• Investigate chronic or recurring issues for individual stores, building a clear picture of device history, network environment, and prior interventions before attempting a fix.
• Contribute to truck roll decisions — assessing whether a site visit is warranted, what the technician needs to know before arriving, and what success looks like post-visit.
• Work at the Linux command line to inspect system state, review logs, manage services, and execute diagnostic commands on edge devices.
• Run Python and bash scripts to automate repetitive diagnostic tasks, pull device data, and validate configurations — using and adapting existing tooling rather than building from scratch.
• Diagnose network-related issues at the store level, understanding the impact of firewall rules, DNS resolution, DHCP vs. static IP configuration, NTP sync, and TLS on device behavior.
• Understand how QSIC's cloud infrastructure connects to in-store devices. Enough to distinguish a store-side failure from a platform-side failure and communicate that distinction clearly.
• Support hardware provisioning and configuration tasks in collaboration with the warehouse team when deployment volumes require it.
• Document your troubleshooting findings in Salesforce with enough detail that the next person who touches the case — L1, L2, or L3 — doesn't have to start from zero.
• Contribute to runbooks and knowledge base articles, capturing resolution steps for issues you've solved so L1 can handle them independently in future.
• Flag gaps in L1 capability or L1 runbook coverage to the Technical Support Manager, your position in the escalation chain gives you visibility into where L1 is consistently getting stuck.
• Participate in team case reviews, sharing diagnostic approaches that worked and being honest about approaches that didn't.

Technical Support, Level 2

Project Manager

• Coordinate end-to-end hardware rollouts across multiple retail locations simultaneously
• Track store readiness, manage installation scheduling, and align logistics with field teams
• Own project records in Salesforce — keeping data clean, current, and actionable
• Build and maintain dashboards or views that give the broader team visibility at a glance
• Communicate confidently with external stakeholders: suppliers, vendors, installation crews