Qsic

Financial Planning and Analysis

• Own the month-end and quarter-end close process across US, EMEA, MX and Australian entities. Drive close timelines from current state (3–4 weeks) toward 10 business days.
• Oversee revenue recognition (ASC 606) for multi-element arrangements: SaaS subscriptions, hardware sales, advertising revenue share, and managed services.
• Manage consolidation across 4+ entities
• Own the annual audit relationship (PwC Australia statutory audit, US compilation) and drive audit-readiness year-round.
• Manage multi-state sales tax compliance (Avalara), reseller certificate compliance, state income tax filings, and Secretary of State registrations across 42+ states.
• Oversee subcontractor compliance (1099, W-9, state-level contractor rules) for a large installer network.
• Coordinate US federal and state income tax, government grants (R&D), and transfer pricing documentation.
• Own music licensing compliance (SoundExchange, SESAC, APRA AMCOS) with support from legal.
• Drive the finance systems roadmap: Xero (GL), Salesforce (order-to-cash), Avalara (tax), Aleph (FP&A), Ramp (expenses), and evaluate consolidation/reporting tools.
• Build a documented internal control framework appropriate for Series B, progressing toward SOC 2 readiness.
• Own procurement workflows, vendor onboarding, and spend approval processes.
• Manage 4–6 direct and indirect reports across US and offshore (Philippines). Set priorities, run weekly team meetings, and build a culture of accountability and continuous improvement.
• Hire and onboard 2–3 new team members in the first 12 months (Compliance Analyst, Senior Accountant, potential AU Junior Analyst).
• Develop the offshore team’s capabilities — move from task execution toward independent ownership of recurring processes.
• Partner with the CFO on board reporting, investor materials, and capital planning.
• Support deal modelling and pricing analysis with FP&A for new client opportunities as needed.
• Own the annual budgeting process end-to-end: coordinate with department heads, build and maintain the consolidated budget model, track actuals vs budget, and present variance analysis to the CFO and SLT.
• Contribute to rolling forecasts and scenario planning alongside FP&A.
• Provide financial input on new market expansion (compliance, entity setup, tax implications).

VP of Finance

Support Engineer

• Own L2 cases end-to-end — taking escalations from L1 and working them through to resolution or a well-prepared handoff to L3.
• Apply a structured diagnostic methodology to every case: isolate the variable, form a hypothesis, test it, document the outcome — whether the fix works or not.
• Triage issues across the full QSIC stack: device behavior, audio signal path, network connectivity, cloud connectivity, and Salesforce case data.
• Recognize when a case requires L3 escalation, and escalate with the right artifacts — logs, test results, timeline, and a clear statement of what has already been ruled out.
• Manage your case queue with discipline — maintaining accurate Salesforce records, communicating clearly with stores and internal stakeholders, and meeting SLA targets consistently.
• Support new store go-lives by validating site readiness, network access, firewall requirements, power, and physical environment checks.
• Troubleshoot post-install failures in real time, working with installation partners and field technicians to resolve issues that prevent a store from going live.
• Validate that newly deployed devices are online, configured correctly, and streaming as expected — and investigate promptly when they are not.
• Resolve ongoing support cases for active stores — device outages, audio failures, connectivity drops, configuration drift, and post-update regressions.
• Use QSIC's monitoring and diagnostic tooling to proactively identify stores showing early signs of failure before they generate a support case.
• Investigate chronic or recurring issues for individual stores, building a clear picture of device history, network environment, and prior interventions before attempting a fix.
• Work at the Linux command line to inspect system state, review logs, manage services, and execute diagnostic commands on edge devices.
• Document your troubleshooting findings in Salesforce with enough detail that the next person who touches the case — L1, L2, or L3 — doesn't have to start from zero.
• Participate in team case reviews, sharing diagnostic approaches that worked and being honest about approaches that didn't.

Technical Support

Product Marketing

• We're hiring a Senior Manager to lead Retail Media GTM and global market expansion at QSIC — building the retailer marketing function from the ground up as our first dedicated hire in this space.
• You'll own go-to-market strategy for QSIC's retailer partners, lead our expansion into new geographies including LATAM and EMEA, and write the playbook that scales as we grow.
• Reporting directly to the Head of Global Marketing, you'll sit at the intersection of marketing, sales, and strategy — turning retailer relationships into repeatable commercial motion across markets.
• This is a client-facing role: you'll work directly with retail media leaders at QSIC's retailer partners, building the marketing programs that strengthen those relationships and drive media sales.
• This is a builder's role. We're not looking for someone to manage a playbook — we're looking for someone to write it.

VP of Finance

Technical Support

Senior Marketing Manager – Retail Media GTM, Expansion