QS Quacquarelli Symonds

Institutional Support Analyst

QS Quacquarelli Symonds

full-time

Posted on:

Location Type: Hybrid

Location: Bucharest • Romania

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About the role

  • Act as the primary point of contact for a portfolio of institutions participating in QS Stars audits and QS Rankings.
  • Provide first-class customer experience by responding to queries promptly and professionally via email, calls, webinars, and in-person events.
  • Support onboarding of institutions, assist in portal navigation and usage, and help institutions meet submission deadlines.
  • Help clients get the most out of their engagement by supporting their participation in relevant QS conferences, webinars, and publications.
  • Manage timely and high-quality delivery of both QS Stars audits and QS Rankings.
  • Collect, validate, and critically assess data to ensure completeness, accuracy, and compliance with our methodologies.
  • Build trusted, long-term relationships with key institutional stakeholders, becoming their go-to expert for the QS Stars and Rankings.
  • Occasionally assist with translations of QS Stars/Rankings materials and platform updates.

Requirements

  • A graduate degree with 3-5 years of experience in a professional environment, preferably in market research or higher education.
  • Fluency in English is essential; additional fluency in Russian, Spanish, or Arabic is desirable.
  • Exceptional written and verbal communication skills, with the ability to work effectively with diverse, cross-functional teams and multiple stakeholders.
  • Strong skills in analyzing quantitative and qualitative data, synthesizing clear and actionable insights.
  • Excellent self-organization and time management, with a focus on achieving results and paying attention to detail.
  • Experience with Microsoft Excel and other office software; exposure to BI tools is an asset.
  • A deep interest in the higher education sector, eager to contribute to its growth and development on an international scale.
Benefits
  • Competitive base salary
  • Access to an annual bonus scheme (for qualifying roles only)
  • 21 days annual leave
  • Enhanced maternity and paternity leave
  • Unicredit Bank Partnership
  • Meal tickets
  • Medical subscription to Regina Maria
  • A vibrant social environment and multicultural and multinational culture
  • Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
  • A focus on welfare which is led by our global wellness team, with mental health first aiders globally
  • Access to a variety of diversity and inclusion initiatives and groups
  • Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
  • Support for volunteering and study leave
  • Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
  • Options to join our outstanding global Mentorship programme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisquantitative analysisqualitative analysiscustomer experience managementcompliance assessmentportal navigationsubmission managementtranslation
Soft Skills
communicationself-organizationtime managementrelationship buildingteam collaborationattention to detailproblem-solving