Global Director of Customer Success
QS Quacquarelli Symonds
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Design, build, and lead a world-class Customer Success function for QS.
- Ensure clients experience seamless, value-driven partnerships that deliver measurable impact.
- Drive client-centricity and embed insights into all client engagements.
- Create scalable Customer Success models that serve a diverse client base efficiently.
- Foster a culture of deep client understanding and partnership across all interactions.
- Position QS as a strategic advisor to clients by leveraging data and insights.
Requirements
- Demonstrated experience in Customer Success, Client Services, or Account Management in global, complex B2B environments — ideally within data, information services, education, or SaaS industries.
- Proven track record in building and scaling customer success teams and operations.
- Strong commercial acumen and ability to align customer success strategy with organisational growth goals.
- Deep understanding of how data, insights, and AI can transform client engagement.
- Exceptional relationship-building, influencing, and communication skills with C-level clients.
- Operational excellence in driving consistency, simplicity, and measurable outcomes globally.
Benefits
- Competitive base salary
- Access to an annual bonus scheme (for qualifying roles only)
- 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years’
- Access to a Buy Holiday scheme allowing you to buy up to 5 additional holiday days per year
- Enhanced maternity and paternity leave
- Generous pension through Royal London
- Comprehensive private medical insurance and wellness scheme through Vitality
- Cycle to work scheme
- A vibrant social environment and multicultural and multinational culture
- Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
- Focus on welfare with mental health first aiders globally
- Access to a variety of diversity and inclusion initiatives and groups
- Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
- Support for volunteering and study leave
- Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
- Options to join our outstanding global Mentorship programme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessClient ServicesAccount ManagementdatainsightsAIcustomer success strategyoperational excellencescalable Customer Success modelsmeasurable outcomes
Soft skills
relationship-buildinginfluencingcommunicationclient-centricitydeep client understandingpartnershipcommercial acumenstrategic advisingcollaborationleadership