Qorvo, Inc.

Client Services IT Technician

Qorvo, Inc.

full-time

Posted on:

Location Type: Office

Location: Richardson • Texas • United States

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Tech Stack

iOSMacOS

About the role

  • Imaging (through MECM) and provisioning (through Intune) of Windows-based computer systems.
  • Providing timely and exceptional Executive/VIP IT support.
  • Troubleshooting a variety of issues relating to both computing hardware and software.
  • Diligent tracking, labeling, and maintaining of all Build room inventory.
  • Engage internal (and potentially external) customers to resolve issues and/or assist with ordering equipment.
  • Utilizing command line utilities to install, repair, and configure computer software.
  • Accurate tracking of work, issues, resolutions, and time via an internal ticketing system (Service Now).
  • Utilizing Microsoft Intune to troubleshoot both Windows workstations and Mobile devices.
  • Describing complex IT-related topics to end users and VIPs.
  • Keeping up in a fast-changing IT environment.
  • Learning to support new technologies and software as needed.
  • Troubleshooting, ordering, and maintaining the following: Windows PC Hardware Mobile Phones Printing hardware & software drivers iOS and AndroidOS based mobile devices MacOS computers Docking stations Monitors Various peripherals such as keyboards, mice, headsets, etc…
  • Being available after hours and weekends during on call assignments (1 week every 2 months).
  • Troubleshooting endpoint networking-related issues.
  • Adhering to all corporate IT Security policies.

Requirements

  • A minimum of a high school diploma or equivalent
  • 4+ years of experience in the IT industry (or an equivalent combination of education and experience)
  • Experience troubleshooting computer hardware
  • Extensive experience troubleshooting the Windows operating system and a variety of software issues
  • Experience documenting work in IT tickets
  • Creating and modifying objects in Active Directory
  • Performing basic device management tasks in Microsoft Intune
  • Experience working in the Windows CLI
  • Experience troubleshooting networking issues on a variety of devices (i.e. Windows, iOS, AndroidOS, MacOS, etc.)
  • Experience troubleshooting Office products (Word, Excel, Outlook, PowerPoint, etc..)
  • Experience utilizing SCCM/MECM and Intune to gather information and resolve issues
  • General knowledge of proper IT Security practices
  • Associates in Information Technology or equivalent.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingWindows operating systemActive Directorydevice managementnetworking issuesOffice productsSCCMMECMMicrosoft Intunecommand line utilities
Soft Skills
customer servicecommunicationproblem-solvingtime managementadaptabilityattention to detailteam collaborationtechnical supportdocumentationavailability
Certifications
high school diplomaAssociates in Information Technology