Associate Education Monitoring Analyst – Team Lead
Qoria
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • United Kingdom
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Job Level
About the role
- Managing a team of Education Monitoring Analysts working 24/7 365 days a year.
- Reviewing content flagged as requiring human moderation to assess category and risk levels
- Managing the workflow of alerts from systems to moderators and optimise the flow using AI tools and techniques
- Quality, Performance, Risk and Resource management of analysts
- Providing on-call support where needed.
- An escalation point as an expert moderator for the moderation team
- Providing well-being support to the Education Monitoring Analysts.
- Conducting 121’s, annual reviews and regular coaching with the analysts
- Ownership of systems used to deliver moderation services- including AI analysis, content queuing and alerting systems
- Managing rotas to ensure that there is suitable cover for each shift.
Requirements
- Experience as a content moderator/analyst
- Team Management Experience
- Excellent customer, interpersonal and communication skills
- Strong team player with the ability to work on own initiatives with creative ability to solve problems
- Ability to self direct and manage own time to achieve goals
- Degree educated or equivalent
- Experience dealing with vulnerable situations
Benefits
- Competitive Salary with enhanced pay for unsociable hours
- Employee Share Scheme
- Incentive Referral bonus scheme up to £2,250
- Home, Tech, Cycle and Car Schemes
- Competitive Pension Scheme
- Life Insurance
- Learning & Tech Allowances
- Access to company products
- Private Medical Insurance
- 24 hour wellbeing/counselling support
- Enhanced holiday entitlement and mental health zone out days
- Enhanced Parental Leave
- Variety of team building activities and events throughout the year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
content moderationrisk managementworkflow managementAI toolsperformance managementresource managementcoachinganalyst supportalerting systemscontent queuing
Soft Skills
team managementcustomer serviceinterpersonal skillscommunication skillsproblem-solvingself-directiontime managementcreativitywell-being supportteam player
Certifications
degree