Qoria

Associate Education Monitoring Analyst – Term Time Only

Qoria

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Monitor and assess keystrokes and accompanying screenshots
  • Identify and flag safeguarding risks to schools/DSLs
  • Contacting DSLs/Schools to alert them about critical risks, including but not limited to issues such as suicide and illegal content.
  • Provide timely responses
  • Handle high volumes of content efficiently while maintaining accuracy
  • Meet established response times for events
  • Collaborate with team members to review unique incidents that require collective input or expertise
  • Escalate high risk or complex captures to a senior member of the team for review
  • Actively monitor and share information on emerging trends with the team to keep them informed.

Requirements

  • Fluent English, written and verbal.
  • Highly IT literate, with solid knowledge of global social media platforms, online games, and apps popular among young people.
  • Familiarity with online culture and norms
  • Strong decision-making skills with the ability to act quickly.
  • An ability to remain calm and empathetic when under pressure or dealing with difficult situations
  • A strong work ethic and ability to stay focused for extended periods
  • Excellent customer service, interpersonal, and communication skills, including verbal, written, and numerical proficiency.
  • Collaborative team player, capable of working effectively within a large team.
  • Ability to thrive in a fast-paced environment.
  • Previous web / content moderating experience (desirable)
  • Previous experience of working with vulnerable situations (desirable)
  • Previous experience in a safeguarding setting or awareness of safeguarding laws and principles (desirable)
Benefits
  • Competitive Salary with enhanced pay for unsociable hours
  • Employee Share Scheme Incentive
  • Referral bonus scheme up to £2,250
  • Home, Tech, Cycle and Car Schemes
  • Competitive Pension Scheme
  • Life Insurance
  • Learning & Tech Allowances
  • Access to company products
  • Private Medical Insurance
  • 24 hour wellbeing/counselling support
  • Enhanced holiday entitlement and mental health zone out days
  • Enhanced Parental Leave
  • Variety of team building activities and events throughout the year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content moderationrisk assessmentdecision-makingemergency responsesafeguarding principlesonline culture familiaritysocial media knowledgeapp knowledgeonline gaming knowledgenumerical proficiency
Soft Skills
communication skillscustomer serviceinterpersonal skillsempathycalm under pressurefocuscollaborationteam playeradaptabilitywork ethic