Associate Education Monitoring Analyst
Qoria
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • United Kingdom
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About the role
- Monitor and assess keystrokes and accompanying screenshots
- Identify and flag safeguarding risks to schools/DSLs
- Contacting DSLs/Schools to alert them about critical risks, including but not limited to issues such as suicide and illegal content.
- Provide timely responses
- Handle high volumes of content efficiently while maintaining accuracy
- Meet established response times for events
- Collaborate with team members to review unique incidents that require collective input or expertise
- Escalate high risk or complex captures to a senior member of the team for review
- Actively monitor and share information on emerging trends with the team to keep them informed
Requirements
- Fluent English, written and verbal
- Highly IT literate, with solid knowledge of global social media platforms, online games, and apps popular among young people
- Familiarity with online culture and norms
- Strong decision-making skills with the ability to act quickly
- Ability to remain calm and empathetic when under pressure or dealing with difficult situations
- A strong work ethic and ability to stay focused for extended periods
- Excellent customer service, interpersonal, and communication skills, including verbal, written, and numerical proficiency
- Collaborative team player, capable of working effectively within a large team
- Ability to thrive in a fast-paced environment
- Previous web/content moderating experience is desirable
- Previous experience of working with vulnerable situations is desirable
- Previous experience in a safeguarding setting or awareness of safeguarding laws and principles is desirable
Benefits
- Competitive Salary with enhanced pay for unsociable hours
- Employee Share Scheme Incentive
- Referral bonus scheme up to £2,250
- Home, Tech, Cycle and Car Schemes
- Competitive Pension Scheme
- Life Insurance
- Learning & Tech Allowances
- Access to company products
- Private Medical Insurance
- 24 hour wellbeing/counselling support
- Enhanced holiday entitlement and mental health zone out days
- Enhanced Parental Leave
- Variety of team building activities and events throughout the year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
content moderationrisk assessmentincident reportingdata analysissafeguarding principlesonline culture familiaritysocial media knowledgedecision-makingcustomer servicenumerical proficiency
Soft skills
communicationempathyteam collaborationcalm under pressurestrong work ethicfocusinterpersonal skillsadaptabilityproblem-solvingtime management