Qonto

Banking Operations Manager – Cards, French, English

Qonto

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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About the role

  • Analyze and manage incoming card payment disputes and chargeback requests (clients disputing payments due to suspected fraud or commercial disputes) with precision and efficiency.
  • Foster seamless interactions with cross-functional teams to enhance communication and collaboration.
  • Work closely with external providers to ensure smooth operations and high quality standards.
  • Contribute to the continuous improvement of our financial and risk management processes.

Requirements

  • Experience: Recent graduate with initial experience in back-office or customer support (including internships), preferably in a banking or finance environment.
  • Analytical mindset: You enjoy dissecting complex issues to make data-driven decisions.
  • Organization and rigor: Meticulous attention to detail and strong organizational skills ensure nothing is overlooked.
  • Fluent in French and English: Able to communicate ideas clearly and effectively in both languages.
  • Team player: You thrive in cross-functional teams and excel at building relationships across departments.
Benefits
  • An international, dynamic environment where cross-functional teamwork is central.
  • Opportunities to collaborate with leading external providers in the industry.
  • A culture that values innovation, efficiency, and continuous improvement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
analytical mindsetorganizationattention to detailcommunicationteam playercollaboration