Qonto

Key Account Manager, Germany

Qonto

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Own a high-touch portfolio: You will act as the strategic partner for approximately 100 key accounts and build long-term relationships with stakeholders up to C-level.
  • Drive adoption and value: You manage onboarding and individual enablement plans and conduct Quarterly Business Reviews (QBRs) to measurably increase product usage and strategic value for your customers.
  • Generate revenue: You identify expansion opportunities based on data, run discovery conversations, and negotiate upsells and cross-sells to drive Net Revenue Retention (NRR) growth.
  • Ensure customer retention: You identify churn risks early, manage escalations confidently, and prepare contract renewals to maximize Customer Lifetime Value.
  • Optimize processes: You continuously evolve our playbooks for high-touch management and represent the "Voice of the Customer" by relaying customer feedback to our product and operations teams.

Requirements

  • Experience: You have at least 4 years of professional experience, ideally in fintech or a similarly complex B2B product environment.
  • Key Account Management: A significant portion of your background is in key account management, where you have successfully built strategic relationships with C-level decision-makers.
  • Commercial mindset: You are strong in negotiation and drive growth (NRR/expansion) without jeopardizing customer trust.
  • Structure & organization: You can confidently prioritize in a dynamic environment and coordinate multiple stakeholders efficiently.
  • Languages: You are fluent in German and English.
  • Location: Berlin (3 days in office, 2 days remote)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
key account managementnegotiationdata analysiscustomer retention strategiescontract renewal managementQuarterly Business Reviewscustomer enablementexpansion opportunities identificationprocess optimizationVoice of the Customer
Soft Skills
relationship buildingstrategic partnershipcommercial mindsetorganizational skillsprioritizationstakeholder coordinationdynamic environment adaptabilitycustomer trust managementescalation managementfeedback relay