Collaborate with the ServiceNow Architect in the design and architecture of ServiceNow solutions across modules such as ITSM, ITOM, ITAM, CMDB and custom applications
Define and enforce platform standards, patterns, and best practices aligned with ServiceNow's Now Platform roadmap
Be a technical escalation point for complex platform issues, integrations, and performance challenges
Ensure solutions are scalable, secure, upgrade-safe, and compliant with enterprise governance standards
Lead hands-on development and configuration, including scripting (JavaScript, Glide APIs), Flow Designer, IntegrationHub, UI Builder, and data models
Review designs, code, and configurations to ensure quality, maintainability, and understanding of platform strategy
Work with product owners and partners to translate requirements into technical solutions
Guide technical planning for releases, upgrades, and major enhancements
Provide technical leadership and mentorship to ServiceNow developers and administrators
Establish development standards, code review practices, and documentation expectations
Support onboarding and skill development through coaching, training, and knowledge sharing
Promote a culture of engineering excellence, automation, and continuous improvement
Design and oversee integrations with enterprise systems (e.g., Workday, Azure AD, Okta, Salesforce, monitoring tools) using REST, SOAP, and IntegrationHub
Ensure data integrity, performance, and observability across integrated systems
Partner with security, infrastructure, and enterprise architecture teams to align solutions
Support platform governance, including technical debt management, instance hygiene, and CMDB/CSDM understanding
Lead technical aspects of ServiceNow upgrades and feature adoption
Monitor platform performance, stability, and usage, driving proactive optimization

Requirements

7+ years of experience in ServiceNow development, administration, or platform engineering
3+ years of experience in a senior or lead technical role on the ServiceNow platform
Deep hands-on experience with ServiceNow scripting, APIs, data models, and workflows
Experience with ServiceNow architecture, best practices, and upgrade strategies
Experience leading technical design and guiding other engineers
Experience translating business requirements into technical solutions
Experience operating ServiceNow as a product or platform (CoE or platform ownership model)
Experience in large global enterprise environments
Background in Agile / Scrum delivery models

Benefits

100% paid medical, dental and vision premiums for you and your qualifying dependents
A 50% 401(k) match, up to the IRS maximum
20 days of PTO, plus 10 paid holidays
Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow developmentServiceNow administrationServiceNow platform engineeringJavaScriptGlide APIsFlow DesignerIntegrationHubUI Builderdata modelsREST

Soft Skills

technical leadershipmentorshipcollaborationcoachingtrainingcommunicationproblem-solvingguidancedocumentationcontinuous improvement