Program Manager
qode.world
full-time
Posted on:
Location Type: Hybrid
Location: New Jersey • New Jersey • Pennsylvania • United States
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About the role
- Own and manage the platform roadmap, including prioritization, release planning, stakeholder alignment, and delivery.
- Lead enhancement initiatives, intake management, backlog grooming, and sprint planning in partnership with engineering, product, and QA teams.
- Oversee end-to-end production support, including monitoring, triaging issues, coordinating RCA, and driving resolution to prevent recurrence.
- Establish and run steady-state governance cadences including weekly status / backlog review meetings, monthly steering committee or roadmap updates, quarterly strategic business and platform performance reviews.
- Ensure the client is well-informed, aligned, and satisfied through proactive communication, transparency in execution, and reliable delivery.
- Serve as the primary point of contact, driving consistent and trusted leadership across technology, operations, and business counterparts.
- Utilize credit card and customer acquisition expertise to guide capability development, funnel optimization, and innovation opportunities.
- Track and report on KPIs, platform health metrics, conversion funnel performance, SLA adherence, production stability, and delivery velocity.
- Build strong cross-functional and leadership relationships to expand opportunities and grow platform usage across business lines.
- Maintain clear documentation, program updates, dashboards, and executive-level communications.
Requirements
- 8–10 years of Program / Platform Management experience, including delivery leadership for enterprise-scale products or digital programs.
- Mandatory experience in banking, with preference for cards, consumer lending, or customer onboarding/acquisition.
- Proven track record of managing client-facing delivery, including running governance cadences and executive-level communications.
- Strong understanding of the credit card acquisition funnel—prospecting, pre-screening, pre-qualification, application initiation, and onboarding.
- Ability to influence and collaborate across engineering, product, data, compliance, and business teams.
- Strong analytical skills with experience converting KPIs and platform metrics into insights and action.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementplatform managementdelivery leadershipbacklog groomingsprint planningproduction supportKPI trackingplatform health metricsconversion funnel performanceSLA adherence
Soft skills
stakeholder alignmentproactive communicationtrusted leadershipcross-functional collaborationinfluenceanalytical skillsrelationship buildingtransparency in executionclient-facing deliverygovernance management