Qnity

Customer Service Representative

Qnity

full-time

Posted on:

Location Type: Hybrid

Location: Wimington • United States

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Tech Stack

SFDC

About the role

  • Manage customer orders through Customer Service work processes and systems.
  • Handle all types of customer orders, including indent orders and services invoicing requests.
  • Supports customers with coordination of returns when required, following Qnity’s Return Policies.
  • Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
  • Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence.
  • Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.
  • Weekly participation in meetings with the Supply Chain team to analyze possible material delays.
  • Identify and deliver value added services.
  • Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
  • Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution.
  • Support commercial strategies with Qnity customers across multiple businesses.
  • Provide backup coverage as necessary.
  • Responsible for establishing and maintaining relationships with the customers.
  • Respond to sales team inquiries as: prices, stock, latest sales, etc.

Requirements

  • Bachelor’s degree or equivalent is preferred.
  • Develop proficiency as a Customer Service Representative.
  • Proven ability to build and maintain strong customer relationships.
  • Ability to adjust with ease to new conditions and personnel.
  • Ability to identify areas for improvement and escalate for change management implementation.
  • Excellent interpersonal and written communication skills.
  • Strong office skills.
  • Salesforce.com experience is a plus.
  • Knowledge of the Order to Cash (OTC) transactions in SAP.
  • Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI).
  • Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management.
  • Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
  • Logistics, operations, or manufacturing experience preferred.
Benefits
  • Comprehensive pay and benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer ServiceOrder to Cash (OTC)SAPMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft Power BIProject ManagementChange ManagementMultitasking
Soft Skills
Interpersonal SkillsWritten CommunicationRelationship BuildingAdaptabilityProblem SolvingCustomer Needs AnalysisMarket Intelligence GatheringProactive ServiceFlexibilityTeam Collaboration
Certifications
Bachelor's Degree