Bilingual Support Technician – French Speaking
Qmatic
full-time
Posted on:
Location Type: Hybrid
Location: Duluth • United States
Visit company websiteExplore more
About the role
- Provide technical support via phone, email, and portal
- Troubleshoot hardware and software issues
- Manage support tickets in line with SLAs
- Work closely with teams such as Onboarding, Technical Success, and Sales
Requirements
- Experience in technical or customer support
- Fluent French; technical and business level
- Strong troubleshooting skills
- Knowledge of Windows environments, SQL Server and/or Oracle
- A customer-first, solution-oriented mindset
Benefits
- Be part of a global team with strong local and international collaboration
- Play a key role in supporting customers in the US & Canada
- Work closely with cross-functional teams and contribute to Qmatic’s continued growth
- Develop your technical and customer-facing skills in a global tech company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingWindows environmentsSQL ServerOracle
Soft Skills
customer supportsolution-oriented mindsetstrong troubleshooting skillscommunication