qiibee

Onboarding Specialist

• Manage end-to-end onboarding of new customers — from setup to go-live.
• Coordinate and guide partners through the Launch Checklist, ensuring all milestones (integration, balance top-up, listing, communication review) are completed on time.
• Serve as the primary relationship manager for all active customers.
• Support customers in optimizing visibility and performance, e.g. through improved communication, email touchpoints, or seasonal campaigns.
• Ensure all communication and visuals meet brand and compliance guidelines.
• Maintain a best-in-class CRM in HubSpot by using AI to auto-log interactions, enrich contact data, flag stale records, and keep pipelines clean without manual busywork.
• Conduct regular customer reviews, analyzing performance data and identifying areas for improvement.
• Support issue resolution and customer feedback loops to continuously improve the customer experience.
• Accelerate issue resolution with AI — use AI to categorize incoming support tickets, draft initial responses, surface relevant knowledge-base articles, and close the feedback loop faster.

Customer Success & Partner Onboarding Manager – Loyalty and Partner Platforms, B2B