Customer Success & Partner Onboarding Manager – Loyalty and Partner Platforms, B2B

qiibee

Customer Success & Partner Onboarding Manager managing B2B customer onboarding and success at qiibee, leveraging AI tools for enhancing customer experience and engagement.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage end-to-end onboarding of new customers — from setup to go-live.
Coordinate and guide partners through the Launch Checklist, ensuring all milestones (integration, balance top-up, listing, communication review) are completed on time.
Serve as the primary relationship manager for all active customers.
Support customers in optimizing visibility and performance, e.g. through improved communication, email touchpoints, or seasonal campaigns.
Ensure all communication and visuals meet brand and compliance guidelines.
Maintain a best-in-class CRM in HubSpot by using AI to auto-log interactions, enrich contact data, flag stale records, and keep pipelines clean without manual busywork.
Conduct regular customer reviews, analyzing performance data and identifying areas for improvement.
Support issue resolution and customer feedback loops to continuously improve the customer experience.
Accelerate issue resolution with AI — use AI to categorize incoming support tickets, draft initial responses, surface relevant knowledge-base articles, and close the feedback loop faster.

Requirements

What you’ll need

Fluent in English and German (spoken and written) — mandatory.
2–4 years of experience in Customer Success, Account Management, or Partner Onboarding, ideally in the loyalty, hospitality, or travel industry.
Proficient in using AI tools (e.g., ChatGPT, Claude, Copilot, or similar) for writing, research, data analysis, and workflow automation.
Hands-on experience with HubSpot or comparable CRM systems.
Solid understanding of digital integrations (API connections, web links, voucher uploads, campaign dashboards).
Highly structured and able to manage multiple projects simultaneously.
Empathetic communicator with a consultative, solution-oriented mindset who can pair human judgment with AI-generated insights to deliver better outcomes.
Comfortable working across teams and time zones, using AI to draft async updates, summarize meeting notes, and keep everyone aligned.
Strong sense of ownership — from first contact to successful partner activation.

Benefits

Comp & perks

Fully remote work
Competitive monthly salary package
Equity share and qiibee tokens (QBX), sharing in our success
Funding for educational development
Fast-paced remote startup environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementpartner onboardingdigital integrationsAPI connectionsdata analysisworkflow automationperformance data analysisissue resolutioncommunication review

Soft Skills

empathetic communicatorsolution-oriented mindsethighly structuredproject managementconsultative approachcross-team collaborationownershiptime managementadaptabilitycustomer experience improvement