Qbtech

Customer Success Manager

Qbtech

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Drive revenue growth across established and emerging global markets
  • Ensure customers achieve measurable clinical and operational outcomes
  • Deliver high-quality onboarding and accelerate adoption of Qbtech solutions
  • Act as a trusted advisor to clinical, operational, and executive stakeholders
  • Manage strategic customer relationships, identifying and closing expansion opportunities

Requirements

  • Bachelor's degree in Business, Healthcare Administration, or related field
  • 3+ years of experience in healthcare SaaS, customer success, or related implementation roles
  • Proven track record in operational excellence and customer engagement
  • Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana)
  • Skilled in developing performance metrics and presenting to senior leadership
  • Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed
Benefits
  • Opportunity to work with something meaningful in healthcare
  • International environment
  • Development of best-in-class products and services
  • Opportunities to learn and grow
  • Education and certifications in relevant fields
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare SaaScustomer successoperational excellenceperformance metrics
Soft Skills
customer engagementtrusted advisorrelationship management
Certifications
Bachelor's degree