QBench

Implementation Specialist

• Own the overall relationship with the customer
• Plan, lead, and organize multiple project initiatives in accordance with the approved scope and schedule
• Manage project planning, goal-setting, and progress tracking
• Deliver customer training and handle technical queries, ensuring effective use of QBench
• Conduct high-level testing and ensure smooth transition post-implementation
• Interface with engineering, product teams, and external vendors
• Provide suitable technical solutions after an end-to-end analysis of the current business process

Implementation Manager

Digital Marketing

• Own performance and results across paid digital channels (i.e. Google Ads, LinkedIn Ads, Reddit Ads) and retargeting, with a deep understanding of what drives success on each platform and a focus on ROAS, CPL, and pipeline contribution.
• Partner with the Director of Marketing, outbound team, and external vendors to brief, iterate, and test ad assets across paid channels, maintaining a structured creative testing cadence that drives continuous improvement.
• Build and maintain weekly paid media performance reporting, translating data into clear insights and action plans for internal teams and external resources, not just pulling numbers but telling the story behind them.
• Monitor campaign performance regularly w/ external vendor (i.e. adjusting bids, audiences, ad copy), and landing pages to improve conversion rates and lower cost per lead, knowing which levers to pull and moving quickly when the data calls for it.
• Identify growth opportunities across existing and emerging channels, and build the business case for investment with clear requirements around reporting, creative, and scalability.
• Proven ability to manage and grow organic search presence through SEO, AEO, and GEO, including on-page optimization, keyword strategy, and content structuring for both traditional and AI-driven search.
• Take well-crafted content and repurpose it strategically across digital channels, adapting format, messaging, and tone to fit each platform and audience.
• Build and optimize landing pages to support paid and organic programs, with a full-funnel perspective from ad click to qualified lead and a constant eye on tightening conversion.
• Manage and maintain QBench's website presence, working within Webflow or comparable platforms to support landing pages, content updates, and conversion performance.
• Serve as QBench's in-house AI enablement lead for marketing, actively researching, testing, and applying AI tools to improve how we create, distribute, and optimize content and campaigns.

B2B Digital Marketing Manager

Sales

• Own Forecasting and New Business Targets - Hit monthly, quarterly, and annual new business revenue targets.
• Deliver accurate, defensible forecasts to the CRO and broader leadership team.
• Pressure-test pipeline through structured deal inspection, ensuring we have a clear-eyed view of what will close, what won't, and why.
• Lead Weekly Pipeline and Deal Strategy Cadence - Run weekly pipeline meetings with AEs to surface deal risks, develop mitigation strategies, and advance opportunities with rigor.
• Hold weekly 1:1s with the Presales team to identify what's working and what's not in demos, trials, and implementation consulting calls.
• Use Presales insight as a second signal to validate AE-reported pipeline and forecast accuracy.
• Coach Constantly and Serve as Executive Overlay - Coach AEs and Presales team members continuously, in 1:1s, deal reviews, call reviews, and live on prospect calls.
• Join customer calls as the first executive overlay, helping advance strategic deals and unblock late-stage conversations without taking the seat away from the rep.
• Partner with Marketing, RevOps, and Product to ensure the team has the enablement, content, and tooling they need to win.
• Manage and Develop the AE and Presales Teams - Directly manage Account Executives and the Presales team, owning hiring, onboarding, performance management, and career development.
• Identify skill gaps and build targeted coaching, enablement, and development plans to close them.
• Keep the team engaged, motivated, and excited about QBench's mission and trajectory.
• Hold the bar on performance while creating an environment where people grow and do their best work.
• Partner on Revenue Strategy - Work closely with the CRO, Director of Marketing, and Manager of Revenue Operations to set and execute quarterly revenue strategies.
• Partner with the CRO on annual revenue planning, including target setting, segmentation, and resourcing.
• Contribute to compensation strategy, quota setting, and territory design that align incentives with company goals.
• Help build clear career progression and professional development paths for AEs and Presales team members.
• Translate Field Insight into Company Strategy - Develop a deep understanding of why we win and why we lose, and translate those themes into actionable input for product, marketing, and leadership.
• Partner with Product on roadmap prioritization and feedback loops so we continue earning the right to win new customers.
• Share market insight to refine ICP focus, messaging, packaging, and pricing.
• Drive Cross-Functional Alignment - Partner with Customer Success and CS Ops to ensure clean handoffs and a strong first phase of the customer journey through implementation.
• Work with Revenue Operations to improve efficiency, tooling, reporting, and process across the revenue organization.
• Collaborate with Talent/HR on recruiting strategy, leveling, and career frameworks for the sales organization.
• Reinforce a "one team" culture across Sales, Marketing, CS, and Product.
• Steward (and Challenge) the Sales Methodology - Own and continuously refine QBench's sales methodology, qualification standards, and deal review practices.
• We currently run a Challenger-based motion. We expect this leader to bring a strong point of view on whether that's still the right fit, and to evolve the approach as we scale.
• Coach to a consultative, value-based selling motion that prioritizes long-term customer fit over short-term wins.
• Model and reinforce QBench's values in every internal and customer interaction.

Implementation Manager

B2B Digital Marketing Manager

Sales Manager