QBench

DevOps Engineer

• Own the reliability, availability, and performance of production systems.
• Lead incident response for production issues.
• Conduct blameless postmortems and ensure follow-up actions are completed.
• Design, provision, and manage AWS infrastructure using Infrastructure as Code (IaC) tools.
• Own and continuously improve CI/CD pipelines for secure builds, tests, and deployments.
• Perform capacity planning and load analysis to ensure systems scale predictably.
• Lead and execute infrastructure and platform migrations.

Senior DevOps Engineer

Solutions Engineer

• Own and Deliver Value-Led Product Demos - Serve as the product expert on the go-to-market team, mastering QBench’s capabilities and how they apply to different laboratory workflows.
• Own demo environments end-to-end, including setup, configuration, and ongoing refinement.
• Customize demos to reflect prospect-specific workflows, challenges, and success criteria rather than delivering one-size-fits-all presentations.
• Run value-led demos that tell a clear story about how QBench addresses operational pain, compliance needs, and scalability (not feature-by-feature walkthroughs).
• Adapt messaging in real time to speak to different stakeholders, showing the same capabilities through different lenses depending on prospect priorities.
• Partner with Sales to Drive Strong Qualification and Value Selling - Work in close partnership with Account Executives on every prospect call, acting as a strategic pre-sales partner.
• Run deeper discovery after initial demos to uncover workflow complexity, operational pain points, and decision criteria.
• Continuously reinforce value throughout the sales cycle, helping prospects connect QBench’s capabilities to meaningful business and scientific outcomes.
• Support opportunity qualification by helping assess technical and operational fit early and honestly.
• Support Trials and Evaluations - Own and support product trials and evaluations for prospective customers.
• Ensure demo and trial environments reflect realistic lab workflows and use cases.
• Partner with AEs to guide prospects through evaluations with clear success criteria and outcomes.
• Provide Product, Market, and Enablement Feedback - Act as a key feedback loop between prospects, Sales, and Product.
• Share insights from demos and evaluations to inform product roadmap, positioning, and messaging.
• Document best practices, demo approaches, and common workflows to support internal enablement. Help refine how QBench tells its product story as the company scales.
• Contribute to a Strong, Scalable GTM Function - Help evolve QBench’s pre-sales and demo motions in a fast-growing environment.
• Experiment with new demo approaches, narratives, and discovery techniques, sharing learnings with the broader team.
• Uphold QBench’s values in every prospect interaction, prioritizing long-term customer fit and success.

Scientific Solutions Consultant

Account Executive

• Own the Full Sales Cycle for New Logo Acquisition - Manage opportunities from first conversation through close, onboarding handoff, and initial customer success alignment.
• Run a consultative sales process that uncovers customer pain, operational complexity, and success criteria.
• Guide multiple stakeholders (including lab operations leaders, quality teams, IT, and end users) through a thoughtful buying process.
• Build and Maintain a Healthy, Predictable Pipeline - Convert inbound demand into high-quality opportunities while proactively creating additional pipeline as needed.
• Take ownership of pipeline coverage, deal progression, and forecasting accuracy.
• Balance speed and rigor to maintain deal velocity without sacrificing quality or fit.
• Sell Value, Not Features - Lead value-based conversations that connect QBench’s capabilities to operational efficiency, compliance, and long-term scalability.
• Challenge assumptions and help prospects reframe problems where appropriate.
• Deeply uncover and understand prospect pain, then sell against that pain.
• Ensure deals are sold honestly and transparently, setting clear expectations that support long-term customer success.
• Partner Cross-Functionally to Win and Retain Customers - Collaborate closely with Marketing, BDRs, Solutions Consulting, Technical Account Managers, Product, and Customer Success.
• Coordinate internal resources to deliver strong demos, trials, and evaluations.
• Support smooth post-sale handoffs to ensure alignment on goals, scope, and success metrics.
• Provide Market and Customer Feedback - Share insights from the field to inform messaging, enablement, pricing and packaging, and product roadmap decisions.
• Help refine ICP focus, qualification standards, and sales process improvements as the company scales.
• Contribute to a Strong, Scalable Sales Culture - Follow and help evolve QBench’s sales process in a fast-changing environment.
• Experiment with new approaches, learn from results, and share best practices with the broader team.
• Act as a steward of QBench’s values in every customer interaction.

Full-stack Engineer

• Build and Maintain Core Features
• Write High-Quality, Well-Tested Code
• Perform Peer Code Reviews
• Guide and Support Junior Engineers
• Contribute to System Reliability and Releases
• Review Technical Requirements and Surface Tradeoffs
• Contribute to Engineering Culture

Product Engineer

Technical Account Manager

• Own the overall relationship with the customer.
• Plan, lead, and organize multiple project initiatives in accordance with the approved scope and schedule.
• Manage project planning, goal-setting, and progress tracking.
• Deliver customer training and handle technical queries, ensuring effective use of QBench.
• Responsible for determining client needs and making appropriate recommendations for current and future value-added services, products, etc.
• Provide suitable technical solutions after an end-to-end analysis of the current business process.
• Translate business requirements into robust requirement documentation.
• Help resolve any gaps or ambiguities in documented requirements.
• Produce the following artifacts as needed: Functional Requirements, Use Cases, UI Prototypes.
• Manage project risks, timelines, and deliverables, including functional requirements and use cases.
• Conduct high-level testing and ensure smooth transition post-implementation.
• Gains customer acceptance by understanding and explaining product value propositions and leveraging knowledge of laboratory operations.
• Interface with engineering, product teams, and external vendors.
• Identify scope changes and document those changes for the project.
• Work with the team to create a new project scope to address customer needs.
• Participate in the pre-sales process to help develop Scope of Work documentation.
• Ensure successful customer adoption of, usage of, and satisfaction with the QBench product, leading to customer contract renewals.

Manager

• Own and exceed a monthly/quarterly expansion revenue quota across an assigned set of customer accounts.
• Proactively identify opportunities for additional modules, users/seats, integrations, professional services, and new site or department expansions.
• Drive outbound outreach to uncover expansion needs and build a healthy pipeline.
• Build strong, strategic relationships with key roles within customer organizations, including operations leads, lab directors, IT managers, and quality teams.
• Conduct detailed discovery to understand customer workflows, pain points, and growth areas.
• Deliver compelling value propositions, product demos, proposals, and pricing discussions.
• Lead expansion deal cycles from identification through negotiation and close.
• Collaborate closely with Customer Success Managers and Technical Account Managers to understand account health, adoption, and risks.
• Partner with Product and Solutions teams to tailor expansion offerings to customer requirements.
• Work with Implementation or Support teams to ensure smooth deployment of newly purchased services or modules.
• Maintain accurate CRM data, forecasts, activity tracking, and opportunity notes.

Senior DevOps Engineer

Scientific Solutions Consultant

Account Executive

Product Engineer

Technical Account Manager

Partnership Development Manager