QBench

Manager

• Own and exceed a monthly/quarterly expansion revenue quota across an assigned set of customer accounts.
• Proactively identify opportunities for additional modules, users/seats, integrations, professional services, and new site or department expansions.
• Drive outbound outreach to uncover expansion needs and build a healthy pipeline.
• Build strong, strategic relationships with key roles within customer organizations, including operations leads, lab directors, IT managers, and quality teams.
• Conduct detailed discovery to understand customer workflows, pain points, and growth areas.
• Deliver compelling value propositions, product demos, proposals, and pricing discussions.
• Lead expansion deal cycles from identification through negotiation and close.
• Collaborate closely with Customer Success Managers and Technical Account Managers to understand account health, adoption, and risks.
• Partner with Product and Solutions teams to tailor expansion offerings to customer requirements.
• Work with Implementation or Support teams to ensure smooth deployment of newly purchased services or modules.
• Maintain accurate CRM data, forecasts, activity tracking, and opportunity notes.

Partnership Development Manager