Implementation Manager

Implementation Manager at QBench managing customer projects and enhancing efficiency in laboratories with remote leadership.

Posted 5/30/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $65,000 - $85,000 per yearWebsite

Key responsibilities & impact

Own the overall relationship with the customer
Plan, lead, and organize multiple project initiatives in accordance with the approved scope and schedule
Manage project planning, goal-setting, and progress tracking
Deliver customer training and handle technical queries, ensuring effective use of QBench
Conduct high-level testing and ensure smooth transition post-implementation
Interface with engineering, product teams, and external vendors
Provide suitable technical solutions after an end-to-end analysis of the current business process

What you’ll need

Minimum 1-year experience in a laboratory environment
Proven track record in project management, preferably with scientific workflow projects
Proficient in software product adoption and support
Organized project management skills such as critical thinking, problem solving, and active listening
A strong aptitude for problem-solving, negotiation, and mediation skills
Evidence of the ability to influence stakeholders and work closely with them to determine acceptable solutions
Strong attention to detail and multi-tasking skills
Bachelor’s degree preferred
Ability to travel periodically (domestic) in support of client engagements

Comp & perks

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Hard Skills & Tools

project managementsoftware product adoptiontechnical solutionshigh-level testingbusiness process analysis

Soft Skills

critical thinkingproblem solvingactive listeningnegotiationmediationinfluencing stakeholdersattention to detailmulti-tasking