Customer Support (m/f/d) netherlands & english - full remote
Avedo GmbH
Personal Injury Claims Adjuster, Employer and Public Liability
QBE Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Investigate and resolve Casualty Personal Injury claims to provide excellent claims handling service with minimal leakage
- Identify and investigate coverage issues to ensure the company’s liability aligns with its contractual commitments
- Identify subrogation, contribution, and other recovery issues and ensure these are successfully pursued where appropriate
- Manage claims and other material claims issues to resolve and settle claims on an economic basis
- Ensure claims fees and advice are responded to within agreed timeframes to provide good service
- Respond to internal and external stakeholder requests in accordance with service standards
- Flag complaints as required and Treat Customers Fairly
- Maintain knowledge of the claims portfolio and provide information to others on request to support effective monitoring of claims and underwriting decisions
- Reserve accurately to ensure the company’s liability is always clear
- Maintain efficient handling of your own caseload to ensure the prompt, timely, and effective handling of claims
- Work as part of the Casualty team focusing on employer’s liability & public liability claims
Requirements
- Excellent investigative skills
- Proven experience dealing with policy coverage
- Experience dealing with liability negotiations
- Effective communication skills, written and verbal
- Relationship Management skills
- Able to effectively use MS Office applications such as Word, Excel and PowerPoint
- Skills listed: Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - part-time, job share and compressed hours available.
- Pension – automatic enrolment with employer contributions of 10% of basic salary.
- Private medical insurance – fully comprehensive cover for you and all the family.
- Family friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing – pension strategy supports net-zero goals and green investment focus.
- Cycle-to-Work scheme – select a bike and/or accessories up to the value of £5,000.
- Flexible choice of other options for UK employees (extensive choice of other options to suit you).
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Claims AdministrationClaims SettlementCase ManagementRisk AssessmentsData PrivacyInsurance PoliciesNegotiationProblem SolvingInvestigative SkillsLiability Negotiations
Soft skills
Effective CommunicationRelationship ManagementCollaborationCritical ThinkingCustomer ServiceSound Judgment
