Case Manager
QBE Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Perth • Australia
Visit company websiteExplore more
About the role
- Guide our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals
- Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies
- Conduct face to face sessions with stakeholders through case conferencing, claims reviews and onsite visits
- Conduct timely reviews for each case - planning, developing, and executing claim strategies
- Effectively set expectations and educate both workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio
Requirements
- A high degree of influencing skills, partnered with strong written and verbal communication skills
- A customer-centric approach which sees you optimise outcomes for your customers
- Proven ability to demonstrate resilience in managing challenging scenarios
- Developed time management skills with the ability to work in a high-pressure environment
- A keen willingness to learn and proactively engage in a fast paced, dynamic team
Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
influencing skillswritten communicationverbal communicationcustomer-centric approachresiliencetime managementability to work under pressurewillingness to learnproactive engagementteam collaboration