QBE Insurance

Customer Support Officer – Collection Specialist

QBE Insurance

full-time

Posted on:

Location Type: Office

Location: Manila • Philippines

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About the role

  • Contact third parties (individuals and companies) involved in a motor vehicle or property claim with a QBE customer to get their version of events and determine the liable party.
  • Recognition of significant credit risks and escalation of these matters are critical.
  • Develop efficient and economic recovery strategies to clients within agreed timeframes
  • Build and maintain professional relationships with a broad range of clients (i.e. insurance and commercial) to obtain required approvals on recommendations
  • Deliver customer focused solutions in order to obtain the best outcome for the client in recovering monies
  • Understand and promote the service offerings of QBE Recoveries including knowing “the client” you are collecting monies for (i.e. insurance and commercial clients)
  • Represent “the client” in a professional and commercial manner with a view of recovering monies and achieving the financial outcomes required
  • Ensure compliance with QBE policies, procedures and relevant legislations.
  • Provide feedback on ‘Policy, Process and Procedures’ in order to promote improvements

Requirements

  • Bachelor's Degree or equivalent combination of education and work experience
  • 3 years relevant experience
  • Strong communication and negotiation skills
  • Relationship management skills
  • Problem solving skills
  • Ability to prioritise workload to meet deadlines and achieve all KPIs
  • Ability to review a debt and develop a collection strategy using the tools, policies and practices within Austral
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Knowledge of Billing and Collections procedures
  • Preferably with insurance experience
  • Must have experience supporting a debt collections account for at least a year and or high volume corporate collections experience
  • Knowledge in Australia road rules and liability decisions
  • Knowledge of legal process in debt collection
  • Strong customer service focus
Benefits
  • Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Accounts ReceivableBilling proceduresCollections proceduresDebt collection strategyLegal process in debt collectionCredit risk recognitionRecovery strategiesKPI achievementProblem solving
Soft Skills
Communication skillsNegotiation skillsRelationship managementAttention to detailGoal orientedCustomer service focusWorkload prioritization
Certifications
Bachelor's Degree