People Generalist
QBE Insurance
full-time
Posted on:
Location Type: Office
Location: Cebu • Philippines
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Job Level
About the role
- Provide feedback on current processes and procedures to create better customer outcomes
- Assist in providing interpretation and advice to the business regarding policies, process and procedures
- Responsible for the operation and management of the service center that provides payroll, benefits, HR policies, timekeeping, payroll adjustments, etc.
- Handle global human resources enquiries
- Ensure timely quality delivery of own work and processes by supporting client Operational Level Agreements (OLAs), end-to-end HR Service Levels Agreements (SLAs), and Key Performance Indicator (KPI) adherence
- Manage case management system tool and ensure the correct points of escalation are delivered timely
- Using online systems to access data and answer customer inquiries within service times
- Answering incoming calls/emails enquiries relating to people services
- Liaise with centers of excellence to provide answers for employees
Requirements
- Bachelor's Degree or equivalent combination of education and work experience
- 1 year relevant experience
- Experience in a call centre environment is a plus
- Computer literate with intermediate PC and administration skills
- Written and verbal communication skills
- Ability to review and interpret data
- A good balance of conceptual and analytical thinking and problem solving skills
- Evidence of the practice of a high level of confidentiality.
- Ability to translate policy and process into simple language.
Benefits
- Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case management systemdata interpretationadministration skills
Soft Skills
written communicationverbal communicationanalytical thinkingproblem solvingconfidentialitycustomer service
Certifications
Bachelor's Degree