Insurance Operations Team Leader
QBE Insurance
full-time
Posted on:
Location Type: Office
Location: Cebu • Philippines
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Job Level
About the role
- Provide recommendations on business improvement plans/strategies
- May lead or assist in projects related to business improvement
- Ensure compliance with QBE policies, procedures and relevant legislations
- Maintain product, system and process knowledge
- Attend relevant process and other relevant trainings (e.g. Leadership Trainings)
- Contribute to the refinement of processes and procedures to improve systems and procedures
- Establish and maintain a good working relationship with stakeholders
- Resolve escalated complaints in a timely fashion
- Work with stakeholders to maximize opportunities, and achieve operations and service targets
- Identify opportunities to increase turn around time and increase customer retention
- Attend management meetings as directed by the management
- Delegate workloads if necessary
- Prepare reports on performance metrices, etc.
- Prepare presentation decks and facilitate meetings, if needed
Requirements
- With People Management experience who have handled 10 FTES or more is a plus
- Experience with Insurance background is an advantage
- Customer Service and End to End interaction management experience
Benefits
- Equal Employment Opportunity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
business improvementleadershipstakeholder managementcomplaint resolutioncustomer retentionreport preparationpresentation skillsdelegationprocess refinementinterpersonal communication