Technical Manager – Corporate & Commercial Complex Large Loss Property Claims
QBE Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • Australia
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About the role
- Establish methods and procedures to coach and mentor technical specialists, supporting Service Managers in delivering cost effective claims outcomes whilst meeting customer and community expectations.
- Set technical standards and operational protocols aligned to business plans to ensure objectives are met.
- Identify, analyse, recommend and implement process improvements in functional areas.
- Achieve specific key performance indicators and strive to find better ways to improve overall service delivery.
- Act as a critical point of escalation on complex, denied or pending claims.
- Maintain current knowledge of products and services to provide direction and respond to issues.
- Cultivate positive relationships with internal and external customers to accomplish organisational goals.
- Assess present and future capability needs for employees and provide technical leadership, mentoring and guidance necessary to build technical capability to sustain a high performing workforce.
Requirements
- 5–10+ years’ experience managing large loss, complex claims, including exposure to high severity and technically challenging matters.
- Demonstrated experience in senior technical or technical leadership roles, providing oversight, mentoring and escalation support across complex claims portfolios.
- Strong capability in negotiating and settling significant and high‑value property claims, balancing technical accuracy, commercial judgement and customer outcomes.
- A deep understanding of policy interpretation, coverage determination, liability assessment and governance frameworks within a complex claims environment.
- Relevant industry qualification.
- The confidence and gravitas to operate as a trusted technical authority, influencing outcomes and driving continuous improvement at a senior level.
Benefits
- Enjoy Flexible Hybrid Working – a good balance between engaging office days and working from home.
- Generous Leave Options – Annual leave, life leave, and bonus leave to recharge and refresh.
- Family-Friendly Benefits – 18 weeks of gender-equal parental leave for all new parents, plus paid superannuation.
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementprocess improvementpolicy interpretationcoverage determinationliability assessmentgovernance frameworksnegotiationsettlement of property claimstechnical leadershipmentoring
Soft Skills
coachingmentoringrelationship buildingcommunicationinfluencingproblem-solvingcustomer serviceleadershipcritical thinkingcontinuous improvement
Certifications
relevant industry qualification