Case Manager
QBE Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Newcastle • Australia
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About the role
- Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers
- Apply your knowledge of the workers’ compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes
- Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management
- Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements
- Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery
- Work within a supportive, purpose driven team environment that values collaboration, capability development, and high quality customer outcomes
Requirements
- Previous experience in workers’ compensation claims management with a sound understanding of legislation and statutory claims processes
- Strong influencing and relationship building skills, supported by clear, confident written and verbal communication
- A customer centric mindset, focused on achieving positive outcomes for injured workers, employers, and stakeholders
- Demonstrated resilience and sound judgement when managing complex, sensitive, or high pressure claims scenarios
- Strong organisational and time management skills, with the ability to manage competing priorities in a fast paced environment
- A proactive, growth focused attitude with a willingness to learn and contribute within a collaborative team setting
Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super