Service Manager
QBE Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Hobart • Australia
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About the role
- Providing influential leadership to motivate and develop a team of Claims professionals.
- Ensuring delivery of exceptional customer service to our customers and broker partners.
- Monitor panel provider performance
- Conduct 80/20 and peer reviews and provide training and guidance to the claims team.
- Drive operational effectiveness, positive staff engagement and team culture.
- Maximising team performance by driving change and optimising service delivery
- Facilitating learning and development opportunities for the team and developing talent
- Undertaking Process improvement initiatives
Requirements
- Experienced leader skilled in engaging, motivating, and developing staff.
- Strong communication abilities and an open-minded attitude.
- Insurance claims management experience, especially in Workers Compensation or long-tail classes is advantageous.
- Highest professional approach to all aspects of claims handling.
- Possess the ability to build and foster strong relationships, both internally and with our key partners.
- The attitude and ability to embrace and implement change
- Passion for people development.
- Ability to work autonomously with minimal supervision.
Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementprocess improvementcustomer servicetraining and developmentoperational effectivenessperformance monitoringpeer reviewschange managementteam culture optimizationstaff engagement
Soft Skills
leadershipcommunicationmotivationrelationship buildingopen-mindednessautonomypeople developmentstaff engagementadaptabilityinfluential leadership