QBE Insurance

IT Business Analyst

QBE Insurance

contract

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Put the Customer at the centre of the role with intimate understanding and anticipation of customer needs.
  • Anticipate future challenges and opportunities to deliver long-term value.
  • Analyse and challenge business problems, opportunities and needs to drive out what’s really needed.
  • Understand the business and technology vision and strategy to prioritise and align key outcomes.
  • Collaborate with Stakeholders, Project Managers, Product Owners, Developers, Testers, Business and Solution Architects to assist in the delivery of value.
  • Be purposeful and thoughtful in how you plan and approach analysis activities with clearly defined purposes and outcomes.
  • Lead and deliver such analysis activities, including: Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements).
  • Defining and document functional and non-functional requirements.
  • Develop process maps and target operating models to enhance clarity and efficiency.
  • Data analysis and definition, e.g. data-led insights, development of data dictionaries and data models.
  • Supporting the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination, etc.
  • Partnering with Architects or Development teams to produce appropriate design specifications.
  • Continuously review and assess solution delivery to ensure it will meet business requirements.
  • Embrace, challenge and evolve standards and practices around ways of working.
  • Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings, embracing psychological safety to speak up.
  • Balance and prioritize workload, escalating conflicting demands where necessary.
  • Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation.

Requirements

  • Proven experience as a business analyst or similar role.
  • Strong ability to support stakeholders through change initiatives.
  • Insurance industry experience with a deep understanding of its challenges and opportunities.
  • Excellent communication skills and a collaborative mindset.
  • Strong proactive problem-solving ability.
  • Empathetic approach to understanding and addressing customer needs.
  • Comfortable working in fast-paced, evolving environments with a capacity for managing ambiguity.
  • Capable of fostering a culture of learning and applying new insights.
  • Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures.
  • Expertise in defining business analysis approaches for complex programs and projects.
  • Able to maintain impartiality and provide balanced perspectives.
  • Proactive in identifying potential issues and taking preventative or corrective action.
  • Self-driven, with a strong sense of urgency and focus on delivering results.
  • Experience mentoring, coaching, and developing members of an analysis team.
  • Experience working in Agile or DevOps environments.
  • A relevant professional qualification is highly desirable.
Benefits
  • 30 days holiday a year with the option to buy up to 2 additional days.
  • Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
  • Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisbusiness analysisrequirements definitionprocess mappingdata modelingtest planningAgileDevOpsfunctional requirementsnon-functional requirements
Soft Skills
communication skillscollaborative mindsetproblem-solvingempathyadaptabilityleadershipmentoringcoachingproactivetime management
Certifications
professional qualification