QBE Insurance

Service Manager – Construction

QBE Insurance

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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About the role

  • Support the Head of Business Unit, manage a team of Claims Officers and Technical Services Officers in Melbourne and interstate
  • Support the implementation of the Claims strategy to enable delivery of overall business targets
  • Coach for performance and Identify training needs and assist in facilitating appropriate training for the team
  • Referral point for escalations and stakeholders, and promote delivery of superior customer service
  • Ensure sound understanding of company policies and the process for reporting breaches, incidents and customer complaints
  • Ensure compliance with relevant legal, regulatory, industry and ethical standards
  • Engage with internal stakeholders (Product, Underwriting, Sales) to support market facing activities, submissions for new business, manage the overall financial and operational performance of QBE's portfolio of Construction and Engineering claims and develop customer value proposition

Requirements

  • Proven experience in a people leader or similar role within the insurance industry
  • Strong relationship management skills building internal stakeholder partnerships and delivering to external market expectations
  • Fundamental knowledge of the legal process and protocols
  • Solid understanding of people leadership concepts, effective coaching and mentoring
  • Demonstrated understanding of construction insurance and claims
  • Legal background (advantageous)
  • Excellent negotiation and conflict resolution skills
  • Capacity for self-reflection and ability to work well in a team
Benefits
  • Hybrid Working – a mix of working from home and in the office to enhance your work/life balance
  • Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 18 weeks’ gender-equal flexible leave for all new parents, including paid super
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims strategycoachingtraining facilitationnegotiationconflict resolutionconstruction insuranceclaims managementlegal process knowledge
Soft Skills
people leadershiprelationship managementstakeholder engagementcustomer serviceself-reflectionteamwork