Solutions Engineer
Qargo TMS
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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About the role
- Deliver engaging technical demos and walkthroughs of the Qargo TMS platform.
- Tailor demo environments and solution configurations to accurately reflect customer workflows and operational requirements.
- Analyse customer needs and provide recommendations on product fit, integration requirements, and system usage.
- Support Business Development Managers with technical scoping and feasibility assessments.
- Translate customer requirements and sales conversations into structured technical feedback for Product and Engineering teams
- Maintain expert-level knowledge of Qargo’s features, roadmap, integrations, and API capabilities.
- Assist in preparing technical proposals and detailed platform walkthrough documentation.
- Work closely with Product, Engineering and Customer Success teams to ensure customer requirements are understood and incorporated into product development.
- Provide input on improving demo tooling, training materials, and customer onboarding processes.
- Apply transport/logistics domain knowledge to guide customers on best practices.
- Stay informed about sector trends, regulatory requirements, and technology changes that affect customer needs.
Requirements
- Based in Chicago
- Multiple years of relevant experience in a customer-facing role (e.g. support, onboarding, consulting, pre-sales, or similar)
- Experience in the transport or logistics sector is essential. Strong understanding of industry processes, workflows, and operational challenges.
- Strong communication and presentation skills with both technical and commercial audiences.
- A hands-on, analytical approach to problem-solving
- Experience with CRM systems (like HubSpot) and demo tooling
- Experience in a SaaS environment is a strong advantage
- A valid US drivers license and willingness to travel occasionally for on-site demos and customer meetings
Benefits
- A competitive salary package with attractive benefits
- A role with responsibility, ownership, and impact from day one
- Growth opportunities to match your ambitions
- A fast-paced international environment where you’ll learn something new every day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API capabilitiestechnical demossolution configurationstechnical proposalsanalytical problem-solvingcustomer onboardingproduct fit analysisintegration requirements
Soft Skills
strong communication skillspresentation skillscustomer-facing experiencecollaborationadaptability
Certifications
valid US driver's license