Qargo TMS

Account Manager

Qargo TMS

full-time

Posted on:

Location Type: Hybrid

Location: Amsterdam • Netherlands

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About the role

  • Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success.
  • Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs.
  • Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation.
  • Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences.
  • Provide training and guidance to clients to help them maximise the benefits of our platform.
  • Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.

Requirements

  • 3–4 years of experience in account management, customer success, or another client-facing role.
  • Experience in the transportation industry; knowledge of container transport is a strong plus.
  • Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations.
  • Comfortable with upselling and commercial objectives.
  • Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships.
  • Excellent problem-solving skills and a proactive, customer-centric mindset.
  • Confident working both independently and collaboratively, managing multiple priorities with ease.
  • Fluent in Dutch and English, both spoken and written.
  • Comfortable visiting clients regularly.
Benefits
  • A competitive salary package and benefits.
  • Growth opportunities in a fast-scaling tech company.
  • Flexible working hours and the freedom to use your home office as your base.
  • Being a part of a driven and inclusive team that is transforming the logistics industry.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successclient-facing roleupsellingproblem-solvingSaaS productsAPIsintegrations
Soft Skills
interpersonal skillscommunication skillscustomer-centric mindsetproactiveindependent workcollaborative workrelationship buildingtime management