qards GmbH

B2B Customer Advisor, Internal Sales – Payments

qards GmbH

full-time

Posted on:

Location Type: Office

Location: München • Germany

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About the role

  • Provide telephone and written advice to DKB and answer and coordinate all inquiries within qards’ service scope (e.g., prevention and claims management, IT, complaints, regulatory matters, etc.)
  • Analyze (new) customer requirements and coordinate with the relevant specialist departments
  • Prepare proposals, decision documents and contract amendments in close cooperation with the specialist departments and the legal team
  • Facilitate customer meetings and workshops
  • Support the development and implementation of new processes and identify and implement improvement opportunities
  • Contribute subject-matter expertise to cross-departmental projects

Requirements

  • Completed commercial vocational training and several years of professional experience in the payments or banking sector, or in B2B customer service in related industries
  • Strong customer and service orientation with a friendly, articulate and confident manner
  • Experience in process and quality management combined with solid technical understanding and strong analytical and conceptual skills
  • Structured and independent working style
  • IT affinity and experience in project work
  • Excellent MS Office skills (especially Excel)
  • Business-fluent German and good English skills
  • A basic police clearance certificate with no entries and a signed internal declaration confirming orderly financial affairs
Benefits
  • 30+ days vacation per year
  • Flexible working hours (flexitime)
  • Opportunity to work remotely up to 80% (home office)
  • Comprehensive development and training opportunities
  • Prepaid benefit card (Edenred) with regular tax-free top-ups
  • Health and wellness programs
  • Modern canteen with meal subsidy plus complimentary coffee, tea and water
  • Free counseling through the Employee Assistance Program for you and your dependents
  • Additional benefits such as company bike (Jobrad), employee discounts, etc.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process managementquality managementanalytical skillsconceptual skillsproject workMS OfficeExcel
Soft Skills
customer orientationservice orientationarticulate communicationconfident mannerstructured working styleindependent working style
Certifications
commercial vocational trainingpolice clearance certificate