qards GmbH

Account Executive

• You will be part of our five-person team and act as the primary contact for our major client DKB, providing friendly and competent support on all matters related to credit and debit cards.
• This includes telephone and written consulting as well as answering and coordinating all inquiries within qards’ scope of services (e.g., prevention and complaints management, IT, complaints, regulatory affairs, etc.).
• You analyze (new) client requirements and independently coordinate with the relevant internal departments.
• You prepare proposals, decision papers and contract amendments in close cooperation with the specialist departments and the legal team.
• You apply your organizational skills and strong communication abilities to facilitate client meetings and workshops and follow up on the results.
• You contribute to the development and implementation of new processes, identify improvement potential in existing workflows and put these improvements into practice.
• You contribute your subject-matter expertise to cross-functional projects.

B2B Account Manager, Internal Sales in Payments

Administration

• Support for operational HR management, in particular preparing employment contracts, references/certificates, and time tracking
• Point of contact for managers and employees on HR-related matters
• Handling administrative tasks, e.g., managing certificates and documentation
• Preparation of payroll and salary review rounds, including support for employee benefits
• Handling regulatory matters and updating procedural instructions
• Active involvement in the implementation of a time tracking system

HR Generalist, Part-time

Marketing

• Advise our customers on questions and concerns related to cashless payments
• Respond to all customer inquiries, e.g., about credit card statements, services and other products
• Gain practical experience and actively participate in various business teams

Apprenticeship: Business Administrator – Dialog Marketing

Human Resources

• Advising and supporting managers on strategic and operational HR matters
• Supporting the conduct of employee discussions and performance reviews
• Planning and implementing personnel development measures
• Supporting HR controlling
• Preparing and analyzing HR reports and statistics
• Contributing to or leading HR projects

HR Business Partner

• Teil des fünfköpfigen Teams und zentrale Ansprechperson für den Großkunden DKB
• Telefonische und schriftliche Beratung sowie Beantwortung und Koordination sämtlicher Anfragen
• Analyse von (neuen) Anforderungen und Abstimmung mit den betroffenen Fachabteilungen
• Erstellung von Angeboten, Entscheidungsvorlagen und Vertragsanpassungen in enger Zusammenarbeit mit Fachabteilungen und der Rechtsabteilung
• Moderation von Kundenterminen und Workshops sowie Vorbereitung der Ergebnisse
• Mitwirkung bei der Entwicklung und Implementierung neuer Prozesse, Identifikation von Verbesserungspotentialen und deren Umsetzung
• Einbringung von Fachexpertise in abteilungsübergreifenden Projekten

Kundenbetreuer B2B – Innendienst, Payment-Bereich

• You will be part of our five-person team and serve as the primary contact for our major client DKB
• Provide telephone and written advice and handle, answer and coordinate all inquiries related to qards' service scope
• Analyze (new) requirements from our client and align with the relevant internal departments
• Prepare proposals, decision papers and contract amendments in close cooperation with the business units and the legal department
• Moderate client meetings and workshops
• Develop and implement new processes and identify improvement potential in existing workflows
• Participate in cross-departmental projects

B2B Account Manager – Inside Sales, Payments

• Unterstützung des operativen HR-Managements, insbesondere bei der Erstellung von Arbeitsverträgen, Zeugnissen und der Zeiterfassung
• Ansprechpartner:in für Führungskräfte und Mitarbeitende in personalbezogenen Angelegenheiten
• Übernahme administrativer Aufgaben, wie z.B. Bescheinigungswesen
• Vorbereitung der Lohn- und Gehaltsrunde, einschließlich Betreuung von Benefits
• Bearbeitung regulatorischer Themen, beispielsweise die Aktualisierung von Verfahrensanweisungen
• Aktive Mitgestaltung bei der Implementierung eines Zeiterfassungssystems

HR-Generalist, Teilzeit

Manager

• Be part of an eight-person team and support Sparkassen customers primarily via digital channels and, where appropriate, on-site
• Conduct regular meetings with assigned customers and analyze their strengths and weaknesses in the card business
• Proactively propose measures to improve performance
• Place new products and additional services
• Create and maintain presentation materials
• Train Sparkassen advisors on card and payment products
• Serve as the point of contact for customer inquiries
• Represent qards at external conferences, trade fairs and workshops as well as at internal company events

Junior Relationship Manager

• You will join our five-person team and act as the primary contact for our major client DKB, providing friendly and professional support on all matters related to credit and debit cards.
• This includes telephone and written advice as well as answering and coordinating all inquiries within qards' service scope (e.g., fraud prevention and complaints management, IT, complaints, regulatory issues, etc.).
• You analyze (new) requirements from our client and independently coordinate with the relevant internal departments.
• You prepare proposals, decision papers and contract amendments in close cooperation with the specialist departments and the legal team.
• You apply your organizational skills and strong communication abilities when moderating client meetings and workshops and prepare follow-up documentation.
• You contribute to the development and implementation of new processes, identify improvement potential in existing workflows and implement changes.
• In cross-departmental projects you contribute your subject-matter expertise.

B2B Customer Support Representative – Inside Sales, Payments

• You will support operational HR management, in particular by preparing employment contracts, references and time tracking
• You will act as the contact person for managers and employees on HR-related matters
• You will take on administrative tasks, such as handling certificates and documentation
• You will prepare payroll and salary review processes, including the administration of benefits such as company bike leasing (JobRad), employee benefit card or company pension scheme
• You will handle regulatory matters, for example updating procedural guidelines
• You will actively contribute to the implementation of a time tracking system

HR Generalist, Part-time, Fixed-term (2 years)

• Beobachtung von Märkten und Entwicklung innovativer Kreditkartenprodukte
• Analyse und Aufbereitung von Kennzahlen zur Steuerung des Produktportfolios
• Enge Zusammenarbeit mit dem Vertrieb zur Information über Produktentwicklungen und Trends
• Vermittlung zwischen Markt und Technik
• Erstellung von Managementvorlagen
• Leitung von (Teil-)Projekten je nach Erfahrung