qards GmbH

Security Engineer

• Responsibility for the operation, further development and quality assurance of central security systems (SIEM, EDR/XDR, IDS/IPS, Vulnerability Management)
• Analysis of security incidents and development and optimization of detection and response concepts
• Contribute to the security roadmap and continuously improve the deployed security tools
• Define and assess security requirements for IT infrastructures (servers, network, virtualization, containers) in close coordination with the responsible teams
• Collaborate with IT engineering and operations to implement secure operational and architectural concepts
• Derive minimum standards and hardening guidelines and advise IT teams on security-related configurations and changes
• Provide technical support for audits and translate regulatory requirements into concrete measures; support risk analyses

Senior IT Security Engineer

• Responsibility for operation, further development & quality assurance of central security systems (SIEM, EDR/XDR, IDS/IPS, Vulnerability Management)
• Analysis of security incidents; development and optimization of detection & response concepts
• Contributing to the security roadmap and advancing the deployed security tools
• Defining and evaluating security requirements for IT infrastructures (servers, network, virtualization, containers) in close collaboration with responsible teams
• Collaborating with IT engineering and operations to implement secure operational and architectural concepts
• Deriving minimum standards, hardening guidelines, and advising IT teams on security-relevant configurations and changes
• Technical support during audits and translating regulatory requirements into concrete measures; support for risk analyses

Senior IT-Security Engineer

Call Center Representative

• Annahme und Bearbeitung der Anrufe der Kreditkarteninhaber
• Mailbearbeitung und Stammdatenpflege
• Beratung zu unseren Online Diensten, Kartenkonditionen und Bonusprogrammen
• Unterstützung bei Fragen zu Kreditabrechnungen und verbundenen Dienstleistungen
• Erst Ansprechpartner für Kunden mit Reklamationen aller Art
• Korrespondenz mit Kreditkarteninhabern, Banken und Händlern

Call Center Agent, Inbound

Sales

• Lead the Partner Management department, including planning, budget responsibility, and target achievement
• Establish, maintain, and expand partnerships, ensuring service quality for clients
• Develop and implement partner strategies, models, and processes
• Scale sales (key accounts, new customer acquisition, segmentation, and sales channels)
• Collaborate with product/service management and sales marketing
• KPI-driven monitoring of partnerships (revenue, reach, customer access)
• Team development, recruiting, performance management, and talent development
• Change management and process optimization within the partner ecosystem
• Report to the Head of Market & Partnerships

Head of Partner Management – Sales

Project Manager

• Independently lead projects and sub-projects
• Apply agile and traditional project management methods
• Support the evaluation of innovation and digitalization initiatives
• Analyze existing processes to identify optimization opportunities
• Develop solution concepts for business processes and products
• Prepare decision-making documents for management and executive leadership

Project Management Expert, Business Process Analyst

Human Resources

• Trusted collaboration with local works councils and the central works council acting as the employer’s representative
• Management of complex, company-wide co-determination processes
• Design, negotiation and implementation of cross-company works agreements and governance in collaboration with the business units
• Structuring and standardizing co-determination processes across all locations
• Close cooperation with managers, HR and internal and external employment law counsel
• Facilitation and support of clarification and conflict-resolution discussions
• Support for organizational change processes
• Participation in HR projects and process optimizations

HR Business Partner, Works Council Liaison

Manager

• Beobachtung von Märkten und Entwicklung innovativer Kreditkartenprodukte
• Pflege bestehender Produktportfolien
• Analyse und Aufbereitung von Kennzahlen zur Steuerung des Produktportfolios
• Enge Zusammenarbeit mit dem Vertrieb
• Information der Kollegen über Produktentwicklungen und Trends im Zahlungsverkehr
• Bindeglied zwischen Markt und Technik

Produktmanager, Kreditkarten

Marketing

• Advise our customers on questions and concerns related to cashless payments
• Respond to all customer inquiries, e.g., about credit card statements, services, and other products
• Gain practical experience and actively contribute to various commercial teams

Commercial Clerk – Dialog Marketing

• Advise our customers on questions and issues related to cashless payments
• Respond to all customer inquiries, e.g., about credit card statements, services and other products
• Gain practical experience and actively collaborate in various commercial teams

Apprenticeship Dialog Marketing Clerk

Procurement

• Du unterstützt das Einkaufsteam in operativen Einkaufsthemen, bereitest Unterlagen vor, übernimmst Anfragen
• Nach der Einarbeitung übernimmst du eigene Beschaffungsverfahren und steuerst diese selbständig
• Du stehst teilweise in enger Abstimmung mit den Fachabteilungen, Juristen, Informationssicherheit etc., um an der Gestaltung von Einkaufsverträgen mitzuwirken
• Du führst administrative Tätigkeiten wie z.B. die Vertragsarchivierung durch