qards GmbH

B2B Customer Service Representative — Inside Sales, Payments

qards GmbH

full-time

Posted on:

Location Type: Office

Location: Munich • Germany

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About the role

  • Provide telephone and written support to DKB
  • Respond to and coordinate all inquiries related to qards' service scope
  • Analyze (new) requirements and liaise with the relevant departments
  • Prepare proposals, decision papers, and contract amendments
  • Facilitate customer meetings and workshops
  • Develop and implement new processes and identify opportunities for improvement
  • Participate in cross-departmental projects

Requirements

  • Completed commercial vocational training and several years of professional experience in the payments or banking sector, or in B2B customer support in similar industries
  • Strong customer- and service-orientation, with a friendly, articulate and confident manner
  • Experience in process and quality management, combined with solid technical understanding and strong analytical and conceptual skills
  • Structured and independent working style
  • IT affinity and experience in project work
  • Very good MS Office skills (especially Excel)
  • Business-fluent German and good command of English
Benefits
  • 30+ days of vacation per year
  • Flexible working hours (flexitime) and the option to work remotely up to 80% of the time
  • Extensive development and training opportunities
  • Prepaid benefits card (Edenred) with regular (tax-free) credits
  • Health and wellness programs
  • Modern canteen with meal subsidy, plus complimentary coffee, tea and water
  • Free counseling through the Employee Assistance Program for you and your family members
  • Additional benefits such as JobRad (company bike), employee discounts, etc.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process managementquality managementanalytical skillsconceptual skillsproject management
Soft Skills
customer orientationservice orientationcommunication skillsindependent working stylearticulate mannerconfident manner
Certifications
commercial vocational training