qards GmbH

B2B Customer Service Representative — Inside Sales, Payments

qards GmbH

full-time

Posted on:

Location Type: Office

Location: Munich • Germany

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About the role

  • Provide telephone and written support to DKB
  • Respond to and coordinate all inquiries related to qards' service scope
  • Analyze (new) requirements and liaise with the relevant departments
  • Prepare proposals, decision papers, and contract amendments
  • Facilitate customer meetings and workshops
  • Develop and implement new processes and identify opportunities for improvement
  • Participate in cross-departmental projects

Requirements

  • Completed commercial vocational training and several years of professional experience in the payments or banking sector, or in B2B customer support in similar industries
  • Strong customer- and service-orientation, with a friendly, articulate and confident manner
  • Experience in process and quality management, combined with solid technical understanding and strong analytical and conceptual skills
  • Structured and independent working style
  • IT affinity and experience in project work
  • Very good MS Office skills (especially Excel)
  • Business-fluent German and good command of English
Benefits
  • 30+ days of vacation per year
  • Flexible working hours (flexitime) and the option to work remotely up to 80% of the time
  • Extensive development and training opportunities
  • Prepaid benefits card (Edenred) with regular (tax-free) credits
  • Health and wellness programs
  • Modern canteen with meal subsidy, plus complimentary coffee, tea and water
  • Free counseling through the Employee Assistance Program for you and your family members
  • Additional benefits such as JobRad (company bike), employee discounts, etc.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process managementquality managementanalytical skillsconceptual skillsproject management
Soft skills
customer orientationservice orientationcommunication skillsindependent working stylearticulate mannerconfident manner
Certifications
commercial vocational training