B2B Customer Advisor, Inside Sales in Payments
qards GmbH
full-time
Posted on:
Location Type: Office
Location: München • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide telephone and written advisory support to DKB and respond to and coordinate all inquiries within qards’ service scope (e.g., fraud prevention and claims management, IT, complaints, regulatory matters, etc.)
- Analyze (new) customer requirements and coordinate with the relevant internal specialist departments
- Prepare proposals, decision papers and contract amendments in close cooperation with specialist teams and the legal department
- Facilitate customer meetings and workshops and prepare and document outcomes
- Contribute to the development and implementation of new processes and identify and implement improvement opportunities
- Provide subject-matter expertise in cross-departmental projects.
Requirements
- Completed commercial vocational training and several years of professional experience in the payments or banking sector, or in B2B customer support in similar industries
- Strong customer- and service-orientation, with a friendly, articulate and confident manner
- Experience in process and quality management combined with good technical understanding and strong analytical and conceptual skills
- Structured and independent way of working
- IT affinity and experience working on projects
- Very good MS Office skills (especially Excel)
- Business-fluent German and good English skills
Benefits
- 30+ days vacation per year
- Flexible working hours (flextime) and the possibility to work up to 80% remotely/from home
- Comprehensive career development and training opportunities
- Prepaid benefit card (Edenred) with regular tax-free credits
- Health programs
- Modern canteen with meal subsidies and complimentary coffee, tea and water
- Free counseling through the Employee Assistance Program for you and your dependents
- Additional benefits such as company bike (JobRad), employee discounts, etc.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process managementquality managementanalytical skillsconceptual skillscustomer requirements analysisproposal preparationcontract amendmentsproject managementIT affinityB2B customer support
Soft skills
customer orientationservice orientationarticulate communicationconfident mannerstructured workingindependent workingteam collaborationfacilitation skillsworkshop preparationoutcome documentation
Certifications
commercial vocational training