qards GmbH

B2B Customer Support – Internal Sales, Payments

qards GmbH

full-time

Posted on:

Location Type: Office

Location: München • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Telephone and written advisory support for DKB
  • Responding to and coordinating all inquiries within qards' service scope (e.g., prevention and complaints management, IT, complaints, regulatory matters, etc.)
  • Analyzing (new) requirements from our client and aligning them with the relevant specialist departments
  • Preparing proposals, decision papers and contract amendments in close collaboration with specialist departments and the legal team
  • Leading customer meetings and workshops and preparing documented outcomes
  • Contributing to the development and implementation of new processes and identifying opportunities for improvement

Requirements

  • Completed commercial vocational training and several years of professional experience in payments or banking, or in B2B customer support in related industries
  • Strong customer and service orientation with a friendly, articulate and confident manner
  • Experience in process and quality management combined with solid technical understanding and strong analytical and conceptual skills
  • Structured and independent working style
  • IT affinity and experience working on projects
  • Very good MS Office skills (especially Excel)
  • Business-fluent German and good English skills
Benefits
  • 30+ days of vacation per year
  • Flexible working hours (flexitime) and the option to work up to 80% remotely from home
  • Extensive development and training opportunities
  • Edenred benefit card with regular (tax-free) credit
  • Health and wellness programs
  • Modern canteen with meal subsidy, plus complimentary coffee, tea and water
  • Free counseling through the Employee Assistance Program for you and your dependents
  • Additional benefits such as JobRad (company bike), employee discounts, etc.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process managementquality managementanalytical skillsconceptual skillsproject managementMS OfficeExcel
Soft skills
customer orientationservice orientationarticulate communicationconfident mannerstructured working styleindependent working style
Certifications
commercial vocational training