qards GmbH

B2B Customer Support – Internal Sales, Payments

qards GmbH

full-time

Posted on:

Location Type: Office

Location: München • Germany

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About the role

  • Telephone and written advisory support for DKB
  • Responding to and coordinating all inquiries within qards' service scope (e.g., prevention and complaints management, IT, complaints, regulatory matters, etc.)
  • Analyzing (new) requirements from our client and aligning them with the relevant specialist departments
  • Preparing proposals, decision papers and contract amendments in close collaboration with specialist departments and the legal team
  • Leading customer meetings and workshops and preparing documented outcomes
  • Contributing to the development and implementation of new processes and identifying opportunities for improvement

Requirements

  • Completed commercial vocational training and several years of professional experience in payments or banking, or in B2B customer support in related industries
  • Strong customer and service orientation with a friendly, articulate and confident manner
  • Experience in process and quality management combined with solid technical understanding and strong analytical and conceptual skills
  • Structured and independent working style
  • IT affinity and experience working on projects
  • Very good MS Office skills (especially Excel)
  • Business-fluent German and good English skills
Benefits
  • 30+ days of vacation per year
  • Flexible working hours (flexitime) and the option to work up to 80% remotely from home
  • Extensive development and training opportunities
  • Edenred benefit card with regular (tax-free) credit
  • Health and wellness programs
  • Modern canteen with meal subsidy, plus complimentary coffee, tea and water
  • Free counseling through the Employee Assistance Program for you and your dependents
  • Additional benefits such as JobRad (company bike), employee discounts, etc.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process managementquality managementanalytical skillsconceptual skillsproject managementMS OfficeExcel
Soft Skills
customer orientationservice orientationarticulate communicationconfident mannerstructured working styleindependent working style
Certifications
commercial vocational training