QA Ltd

Customer Success Manager

• Facilitate effective onboarding and training for new users.
• Develop and deploy customer success strategies tailored to client needs.
• Understand customers’ business value drivers and success criteria to develop account plans that achieve mutual success.
• Define and communicate clients’ digital skills gaps and training goals and act as an expert in the technical & digital landscape and be able to talk to clients with authority around the training that we provide.
• Set up curricula in partnership with the Go-to-Market Consultancy Team.
• Embed yourself as a strategic advisor, build rapport and understand needs for all key stakeholders up and across all relevant functions.
• Leads Business Reviews and regular meetings to drive success and measurable outcomes that prove ROI.
• Drive license activation and high engagement with our product and content.
• Proactively manage and demonstrate value for our clients through data-driven storytelling and consultative selling.
• Manage revenue retention and ensure high net and gross retention rates.
• Partner with Account Executives to identify and pursue expansion opportunities.
• Understand and navigate enterprise dynamics, budgeting cycles, procurement processes, forecast revenue attainment, and have a gap plan to address potential revenue churn.

Senior Customer Success Manager