Data Analysis and Reporting: Collect, analyze, and interpret operational data to identify trends and areas for improvement. Develop and maintain reports and dashboards to track key performance indicators (KPIs). Present findings and recommendations to management through clear and concise reports. Should be able to understand and design What-if models for project P&L and resource allocations
Process Improvement: Evaluate existing operational processes and identify opportunities for improvement. Develop and implement process improvement strategies to increase efficiency and reduce costs. Collaborate with cross-functional teams to implement changes and monitor their impact.
Project Management: Assist in planning and executing operational projects. Track project progress, identify potential issues, and ensure timely completion of milestones. Coordinate with stakeholders to ensure project objectives are met. Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes. Generate reports & dashboard related to Program health considering cost, efficiency, timelines etc.

Requirements

Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 8+ years of related experience; or an advanced degree with 6 years of experience; or equivalent related work experience.
Project Management Methodology exposure preferred (PMP or PMI)
Strong analytical and problem-solving skills
Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint
Good hands-on experience of MS Visio, Lucid charts etc.
Exposure to Jira, Salesforce, Qualtrics, PowerBI etc
Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients.
Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.
Capable of assessing project risks and related mitigation steps.
Client first attitude and commitment to satisfaction
Strong written and verbal communication skills
Excellent people and teamwork skills.
Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.
Financial Services and enterprise software experience preferred.

Benefits

Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisreportingprocess improvementproject managementWhat-if modelsanalytical skillsproblem-solvingdocumentationproject plansrisk assessment

Soft Skills

communication skillsteamworkattention to detailorganizational skillsmulti-taskingclient satisfactioncreative solutionscollaborationfollow-throughprioritization

Certifications

PMPPMI