Q2

Customer Enablement Consultant

Q2

full-time

Posted on:

Location Type: Hybrid

Location: Austin • North Carolina, Texas • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

SeniorLead

About the role

  • Serves as a subject matter expert on assigned customers’ usage and continuous adoption of Q2's products and services
  • Helps build, refine and lead customer programs (training, education, best practices, strategic tactics) that drive value realization of Q2's products and services
  • Analyzes customer usage data to identify risks, trends and opportunities to improve customer outcomes
  • Continuously evaluates and refines customer enablement programs to ensure effectiveness and customer satisfaction
  • Partners with Client Success Manager to understand the customer's strategy and objectives and applies intense curiosity in how Q2 products and services help the customer achieve success
  • Serves as the day-to-day point of contact for customer representative(s) responsible for managing our products at the FI (Financial Institution) and supports them in aligning the administration of Q2's products and services to the FI's strategic goals
  • Contributes adoption and usage strategies to Account Plans based on customer strategies and leads execution with client and internal partners
  • Understands and proactively addresses the impact of customer initiatives and feature requests on the overall customer experience, strategy and value generation from Q2's products
  • Serves as primary advocate and translator of customer initiatives and requests to our internal product and technical partners
  • Participates in quarterly and executive business reviews with responsibility for reporting on customer usage of Q2 products
  • Develop a deep knowledge of Q2 solutions to best support clients in maximizing their value.
  • Keep up with relevant banking and financial services industry trends and share helpful information with clients.
  • Recognize new opportunities where our solutions could further contribute to our customers’ objectives or solving challenges
  • Contribute customer specific context in support of RSM and/or CSM sales and renewal activities
  • Adept at setting and managing customer expectations
  • Embrace change, seek out new initiatives and provide ideas and recommendations to better serve our clients.
  • Deliver experiences and results such that clients cannot imagine doing business without our solutions.

Requirements

  • Minimum 8 years of experience required with a Bachelors degree in relevant field.
  • Strong understanding of banking operations and principles, preferably within the commercial / wholesale banking space.
  • Proven experience working with a variety of people - from engineers and technologists to executives and leaders in the banking or financial technology sectors – to deliver results.
  • Demonstrated experience and openness to working with new technology.
  • Proven relationship-building skills and experience maneuvering effectively within and across large organizations.
  • Excellent communication, presentation, and project management skills.
  • Demonstrated ability to build and maintain relationships with clients and internal teams.
  • Demonstrated excellence in working collaboratively and on a cross-functional basis with other internal teams.
  • Results-oriented with a focus on customer experience.
  • Proven ability to work effectively remotely and ability to travel on a limited basis.
  • This position requires fluent written and oral communication in English.
  • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits
  • Health & Wellness
  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs – “You Earned it”

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysiscustomer enablementproject managementbanking operationsfinancial technologycustomer experiencerelationship managementstrategic planningvalue realizationtraining and education
Soft skills
communicationpresentationcollaborationrelationship-buildingcuriosityadaptabilityresults-orientedproblem-solvingcross-functional teamworkcustomer focus