Regional Clinical Manager
PM Pediatric Care
Forward Deployed Manager
Pylon
full-time
Posted on:
Location: California, New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Assembly
About the role
- Lead development and implementation of client onboarding program from first integration conversations through post-launch success
- Work directly with fintechs, brokers, and lenders to embed Pylon into product flows using APIs, Command Center, and Elements components
- Own the end-to-end onboarding process: kickoff, integration design, launch, and post-go-live support
- Help customers design how to integrate Pylon's API and Elements into their workflows and user experience
- Build and maintain a repeatable onboarding and scoping framework to support customers efficiently and consistently
- Work closely with account management on joint success plans, customer KPIs, and timelines
- Provide post-launch support including triaging issues and routing product feedback
- Forward deploy customer integrations with product and engineering, influence roadmaps, and help scope feature requests
- Maintain deep product expertise and act as a consultative voice to help clients get the most out of Pylon
- Build out the playbook and scale a team of forward deployed engineers who partner with product managers and account managers
Requirements
- 6+ years of experience in implementation, solutions engineering, technical account management, or technical product roles
- Experience working with or integrating APIs and understanding developer workflows
- Strong project management and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage complex, multi-stakeholder projects across technical and non-technical counterparts
- Experience in fintech, SaaS, or infrastructure products preferred
- Strong technical foundation in platform products — APIs, UI components, backend services
- Structured communicator who brings clarity to complex projects
- Experience working cross-functionally with product, engineering, and GTM teams
- Energized by customers and comfortable in live settings (working sessions, integration calls, go-live check-ins)
- Enjoys zero-to-one environments and building playbooks
- Must live in or be willing to relocate to the Bay Area (CA) or New York City.
